Operations Manager
Description
Position Overview
The Operations Manager assists the General Manager in the day-to-day operational oversight of location operations, including Safety and Human Resources. This person is responsible for the Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel. Ensuring drivers are mentally and physically prepared for their day.
Major Responsibilities:
- Supervise A.M./P.M. sign-in boards to ensure all routes operate on time.
- Monitor radio communications during route times, ensuring delays are recorded and communicated to the customer. Address accidents or breakdowns appropriately.
- Monitor operator absences and tardiness, initiating disciplinary actions consistent with company/location policy.
- Assist operators during and after pullout with questions or issues. Communicate operator concerns or route changes to the customer.
- Work closely with the customer to meet service requirements and follow up on issues promptly.
- Assist the Director of Operations in supervising location staff. Communicate job requirements and expectations, monitor performance, and provide coaching and guidance as needed.
- Ensure compliance with Affirmative Action and ADA requirements. Uphold Transdev’s commitment to equity among employees, vendors, veterans, and applicants with disabilities.
- Proactively solve problems and address human resource issues to promote Transdev as a “Preferred Employer.”
- Take corrective action with employees who fail to meet company or customer policies and standards, in accordance with the local Collective Bargaining Agreement.
- Train to be capable of managing other departments in the event of a vacancy.
- Ensure all federal, state, local, and company recordkeeping requirements are met in collaboration with the Safety and Training Manager.
- Maintain the appropriate license to drive a route when necessary.
- Perform other management directives as assigned to ensure efficient contract and company operations.
- Manage departmental scheduling to ensure accuracy in daily operations and payroll.
- Oversee Paratransit operations and reporting for the department.
- Perform other duties as required.
EDUCATION, LICENSING, AND CERTIFICATIONS:
- High school diploma or equivalent, such as GED, required.
- Class B or higher Commercial Driver's License with Passenger and Airbrake endorsement required.
EXPERIENCE REQUIRED:
- Minimum of three (3) years of operations experience in a fixed-route operation or airport shuttle service of similar size and scope.
- At least three (3) years of relevant transit supervisory experience required.
SKILLS AND KNOWLEDGE REQUIRED:
- Thorough knowledge of basic provincial laws, ordinances, and regulations related to transit operations.
- Comprehensive understanding of transit system staff and operational departments.
- Proficiency in Microsoft Word, Excel, and relevant database programs.
- Strong written and oral communication skills.
- Excellent organizational skills with strong attention to detail.
- Ability to work effectively with labor, including handling labor grievances and participating in negotiations.
- Must be willing to work flexible hours to include weekends and holidays.
- Travel requirement: <5% travel for occasional meetings
About Transdev:
Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen.
