Radio Dispatcher
Description
Pay rate is $19.27/hr
Major Responsibilities
•Oversees road service assigned carriers by tracking trip performance measures, route begin on time,
performance, incidents, etc.
•Provides customer support by responding to questions and concerns regarding customer trips including
no shows, cancellations and missed trips.
•Manages emergency situations for vehicle operators; act as liaison between the carrier and emergency
services.
•Manages daily service by reviewing route performance and proactively responding to situations that
impact customer service
Minimum Education & Certifications Required
•High school diploma or equivalent
•Technical degree preferred
Minimum Experience & Skills Required
•3-5 years experience
•Excellent verbal and interpersonal skills.
•Problem solving and analytical abilities.
•Excellent customer service skills
Physical Requirements & Working Conditions
•Incumbent must be able to move about the office and between floors; utilize standard office equipment;
access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.
•Sitting for extended periods of time.
About Transdev:
Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment.
For more information please visit our website at www.transdevna.jobs
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment
Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.