Radio Dispatcher

Call Center / Dispatch / Reservationist / Scheduler Irvine, CA

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Description

Pay rate is $19.27/hr 

Major Responsibilities
•Oversees road service assigned carriers by tracking trip performance measures, route begin on time,
performance, incidents, etc.
•Provides customer support by responding to questions and concerns regarding customer trips including
no shows, cancellations and missed trips.
•Manages emergency situations for vehicle operators; act as liaison between the carrier and emergency
services.
•Manages daily service by reviewing route performance and proactively responding to situations that
impact customer service 

 

Minimum Education & Certifications Required
•High school diploma or equivalent
•Technical degree preferred 

 

Minimum Experience & Skills Required
•3-5 years experience
•Excellent verbal and interpersonal skills.
•Problem solving and analytical abilities.
•Excellent customer service skills 

 

Physical Requirements & Working Conditions
•Incumbent must be able to move about the office and between floors; utilize standard office equipment;
access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.
•Sitting for extended periods of time. 

  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
 
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
 
Drug-free workplace
 
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
 
California applicants:  Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.
 

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