Paratransit Dispatcher Full-time
Description
Job Description: Paratransit Dispatcher
100% in office position Merced, CA. Not a remote position.
Overview:
The dispatcher is responsible for ensuring on-time performance and optimum
vehicle utilization through efficient routing based on scheduled times and pickup
locations. To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. Reasonable Accommodations may be made to
enable qualified individuals with disabilities to perform the essential functions.
Professionally communicate with Customers, Operators, Dispatchers, and
Management team to ensure a smooth-running dispatch operation. This position is subject to union membership in General Teamsters Local 386. Hourly starting rate to increase to $18.04 effective October 1, 2024 in accordance with the collective bargaining agreement.
The dispatcher is responsible for ensuring on-time performance and optimum
vehicle utilization through efficient routing based on scheduled times and pickup
locations. To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. Reasonable Accommodations may be made to
enable qualified individuals with disabilities to perform the essential functions.
Professionally communicate with Customers, Operators, Dispatchers, and
Management team to ensure a smooth-running dispatch operation. This position is subject to union membership in General Teamsters Local 386. Hourly starting rate to increase to $18.04 effective October 1, 2024 in accordance with the collective bargaining agreement.
Key Responsibilities:
• Create and monitor route development and performance based on passenger
trip reservation. The goal of a dispatcher is to maximize on-time service
delivery based on trip scheduled times, trip pick-up times, trip destination
times, minimize passenger ride times, vehicle capacity management,
Operator hour of service, meal/rest break requirements and response to
vehicle break downs, accidents and passenger and general public service
interruptions.
• Monitor on-time performance using scheduling system tools, taking
mitigating actions and communicating changes to both Operators and
passengers as required.
• Take incoming calls for new reservations.
• Create and monitor route development and performance based on passenger
trip reservation. The goal of a dispatcher is to maximize on-time service
delivery based on trip scheduled times, trip pick-up times, trip destination
times, minimize passenger ride times, vehicle capacity management,
Operator hour of service, meal/rest break requirements and response to
vehicle break downs, accidents and passenger and general public service
interruptions.
• Monitor on-time performance using scheduling system tools, taking
mitigating actions and communicating changes to both Operators and
passengers as required.
• Take incoming calls for new reservations.
• Use tools to find addresses, quote fares, use computer aided navigations
tools and assist Operators in locating addresses. Read maps, and make
necessary changes as needed.
• Keep the Supervisors, management and customer service teams apprised of
service disruptions.
• Follow Company/System SOP’s for management or other critical incident
response
• Communicate to passengers, Operators and other operational support staff in
a way that is always professional and respectful.
• Answer all customer and or operator/driver inquiries/problems in a quick and
efficient manner.
• Maintain proficiency in all scheduling/dispatching functions, tools and software.
• Confirm all no-shows in accordance to system no-show SOP’s.
• Handle all run deviation requests in a timely manner.
• Monitor available, unavailable, inbound, outbound, soon-to-clear vehicles to
ensure proper coverage for available business.
• Inform oncoming shift and relief dispatchers, lead dispatcher, operations
supervisors of all important information.
• Maintain excellent attendance including availability to work shifts on
weekends, early morning, late night or on holidays.
• Adhere to all policies and procedures including Transdev’s DOT Drug and Alcohol policy.
• Other duties as assigned.
tools and assist Operators in locating addresses. Read maps, and make
necessary changes as needed.
• Keep the Supervisors, management and customer service teams apprised of
service disruptions.
• Follow Company/System SOP’s for management or other critical incident
response
• Communicate to passengers, Operators and other operational support staff in
a way that is always professional and respectful.
• Answer all customer and or operator/driver inquiries/problems in a quick and
efficient manner.
• Maintain proficiency in all scheduling/dispatching functions, tools and software.
• Confirm all no-shows in accordance to system no-show SOP’s.
• Handle all run deviation requests in a timely manner.
• Monitor available, unavailable, inbound, outbound, soon-to-clear vehicles to
ensure proper coverage for available business.
• Inform oncoming shift and relief dispatchers, lead dispatcher, operations
supervisors of all important information.
• Maintain excellent attendance including availability to work shifts on
weekends, early morning, late night or on holidays.
• Adhere to all policies and procedures including Transdev’s DOT Drug and Alcohol policy.
• Other duties as assigned.
Education, Licensing, and Certifications:
• High school diploma, general education degree (GED); some college, degree
preferred
• High school diploma, general education degree (GED); some college, degree
preferred
Experience:
• Two years of experience in dispatch, customer service, or related experience.
• Two years of experience in dispatch, customer service, or related experience.
Skills and Knowledge Required:
• Be able to build trust, value others, communicate effectively, drive execution,
foster innovation, focus on the customer, collaborate with others, solve
problems creatively and demonstrate high integrity. Maintain highly
professional demeanor during all interactions with Operators and Customers
including during times of high stress and limited resources.
• Be able to build trust, value others, communicate effectively, drive execution,
foster innovation, focus on the customer, collaborate with others, solve
problems creatively and demonstrate high integrity. Maintain highly
professional demeanor during all interactions with Operators and Customers
including during times of high stress and limited resources.
Preferred Skills:
• Maintain professional internal and external relationships that meet company
core values.
• Adhere to all company policies, procedures and business ethics codes and
ensure that they are communicated and implemented within your
department.
• Proactively establish and maintain effective working team relationships with
all support departments.
• Bilingual in Spanish & English.
• Multi-task in a fast-paced environment with limited
resources and maintain a positive attitude.
• Demonstrate ability to interact and cooperate with all company employees
and departments
• Ability to handle multiple and changing priorities.
• Ability to work effectively, independently, and in a team environment.
• Excellent communication skills verbal and written with the ability to prepare
and submit reports.
• Excellent computer skills: Excel, Word, and Outlook.
core values.
• Adhere to all company policies, procedures and business ethics codes and
ensure that they are communicated and implemented within your
department.
• Proactively establish and maintain effective working team relationships with
all support departments.
• Bilingual in Spanish & English.
• Multi-task in a fast-paced environment with limited
resources and maintain a positive attitude.
• Demonstrate ability to interact and cooperate with all company employees
and departments
• Ability to handle multiple and changing priorities.
• Ability to work effectively, independently, and in a team environment.
• Excellent communication skills verbal and written with the ability to prepare
and submit reports.
• Excellent computer skills: Excel, Word, and Outlook.
Work Schedule:
Full -Time. Requires flexibility in working days and hours including working nontraditional business hours such as early mornings, evenings, weekends, and holidays.
Full -Time. Requires flexibility in working days and hours including working nontraditional business hours such as early mornings, evenings, weekends, and holidays.
Pre-Employment Requirements:
• Background check
• DOT Drug and Alcohol Testing required
• Background check
• DOT Drug and Alcohol Testing required
Physical Requirements:
• Occasionally standing, walking, squat/kneel, bend, reaching above shoulder
• Constantly sitting
• Frequent reaching outward
• Lifting of 10lbs or less (occasionally)
• Lifting over 11lbs - 20lbs (occasionally)
• Working in work environment that requires multiple people talking in close
proximity using two-way radio/communication systems, telephone, video and
other commuter aided communication systems.
• Occasionally standing, walking, squat/kneel, bend, reaching above shoulder
• Constantly sitting
• Frequent reaching outward
• Lifting of 10lbs or less (occasionally)
• Lifting over 11lbs - 20lbs (occasionally)
• Working in work environment that requires multiple people talking in close
proximity using two-way radio/communication systems, telephone, video and
other commuter aided communication systems.
About Transdev:
Based near Chicago, Transdev is the largest private-sector operator of multiple
modes of transit in North America, including bus, rail, streetcar, paratransit, and
shuttle services. Transdev is committed to being the trusted partner of cities and
transit authorities through quality execution and innovations in mobility. Its parent
company, Transdev Group, is a leading global operator and integrator of mobility
operating in 17 countries and provides passengers every day the freedom to
connect to what they care about in their cities. www.transdevna.com
The above statements are intended to describe the general nature and level of work
being performed by people assigned to this classification. They are not intended to
be construed as an exhaustive list of all responsibilities, duties, and skills required
of personnel so classified.
The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential function upon request.
Based near Chicago, Transdev is the largest private-sector operator of multiple
modes of transit in North America, including bus, rail, streetcar, paratransit, and
shuttle services. Transdev is committed to being the trusted partner of cities and
transit authorities through quality execution and innovations in mobility. Its parent
company, Transdev Group, is a leading global operator and integrator of mobility
operating in 17 countries and provides passengers every day the freedom to
connect to what they care about in their cities. www.transdevna.com
The above statements are intended to describe the general nature and level of work
being performed by people assigned to this classification. They are not intended to
be construed as an exhaustive list of all responsibilities, duties, and skills required
of personnel so classified.
The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential function upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all
qualified applicants. Applicants will receive fair and impartial consideration without
regard to race, sex, color, national origin, age, disability, veteran status, genetic
data, gender identity, sexual orientation, religion or other legally protected status,
or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug free workplace
If based in the United States, applicants must be eligible to work in US without
restrictions for any employer at any time; be able to pass a drug screen and
background check.
qualified applicants. Applicants will receive fair and impartial consideration without
regard to race, sex, color, national origin, age, disability, veteran status, genetic
data, gender identity, sexual orientation, religion or other legally protected status,
or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug free workplace
If based in the United States, applicants must be eligible to work in US without
restrictions for any employer at any time; be able to pass a drug screen and
background check.