Patient Onboarding Executive

Community Outreach Cleveland, Ohio Cleveland, Ohio


Description

Company: Oak Street Health

Title: Patient Onboarding Executive 

Location: Cleveland, OH Region

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients’ communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.

For more information, visit www.oakstreethealth.com.

Role Description:

The Patient Onboarding Executive will be an integral part of the Population Health Team and will be responsible for conducting patient outreach (telephonic and in-person home visits) to foster engagement in our care model.


 

Core Responsibilities:

  • The Patient Engagement Specialist will follow-up with patients who have not been engaged in our care model to support them in accessing care at Oak Street, or to assist them in finding a more appropriate setting for their primary care needs. 

  • Other duties, as assigned.


 

What are we looking for?

  • A track record of success in health-care related engagement, sales and/or marketing

  • Ability to independently foster relationships with patients and their caregivers

  • A passion, patience and ability to explain complex topics to seniors and their caregivers

  • Ability to educate patients about Oak Street’s numerous services 

  • A demonstrated ability to operate independently in a fast-paced environment

  • An understanding of the Medicare and Medicare Advantage programs

  • A commitment to performing meaningful work that dramatically improves the lives of older adults

  • Strong verbal and written communication skills

  • Access to a vehicle daily to drive to patient homes

  • Familiarity with Microsoft Office tools

  • Fluency in Spanish (written and oral) is preferred

  • US Work Authorization is required

  • Someone who embodies being “Oaky”


 

What does being “Oaky” look like?

  • Radiating positive energy

  • Assuming good intentions

  • Creating an unmatched patient experience

  • Driving clinical excellence

  • Taking ownership and delivering results

  • Being scrappy



 

Why Oak Street?


Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

  • Collaborative and energetic culture

  • Fast-paced and innovative environment

  • Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.