Operations Partner - Expansion
Description
Company: Oak Street Health
Title: Operations Partner (Expansion)
Role Description
The Expansion Operations Partner is a key contributor to the Clinical Operations team and drives best practices across new centers. S/he champions the organization's mission to rebuild primary care by supporting the implementation and enrichment of standardized processes through multiple facets of collaboration with central and local leaders. This role exists to own new center set-ups and initial service team training, with the goals of ensuring new center facilities are ready for team members and patients, and service team members are prepared to deliver on our care model and experience to patients.
Core Responsibilities
Training and Standardization
Serve as a knowledgeable resource of our Care Model including key clinical and service team member contributions, workflows, and organizational objectives
Contribute to our operations playbook to promote consistent processes and operations across our centers
Support the maintenance, development, and distribution of standard operations procedures
Promote process adherence by offering training, and workflow guidance on existing and new standard operating procedures
Serve as a service and clinical team cohort advocate in the development and refinement of care team tools
New Center Opening
Travel to new centers to support center opening through central preparatory efforts such as vendor account setups and delivery coordination
Serve as the on-the-ground liaison to the central Clinical Operations Project Management team by interpreting standard new center activation processes and troubleshoots issues as they arise.
Champion and manage facility set-up for both clinical and service operations
Champion and manage the completion of the center readiness checklist and works to connect the dots on pending items to ensure a successful handoff to the Practice Manager
Serve as a service team leader for the new center, in-clinic training, and as an advocate for continued learning
Train service team members on post-opening new center training
Other duties as assigned
This role works closely with both the expansion and central Clinical Trainers and reports to the Sr. Manager of Clinical Operations
What weâre looking for:
Bachelor degree preferred. In lieu of a degree, 2-3 years of relevant work experience within a related field.
Strong collaboration, team building, and problem-solving skills
Proven project management skills, with an ability to organize and prioritize multiple complex projects
Solid individual and group training, facilitation, and presentation skills
Ability to strive in a fast-paced environment with high levels of ambiguity
Outstanding written and verbal communication
Proven conflict resolution skills and ability to troubleshoot alongside colleagues
Ability to travel 75% of the time
US work authorization
Someone who embodies being 'Oaky'
What does being 'Oaky' look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Why Oak Street Health?
Oak Street Health is on a mission to 'Rebuild healthcare as it should be', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patientâs communities, and focused on the quality of care over volume of services. Weâre an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.
Oak Street Health Benefits:
Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health