Associate, Provider Engagement - Provider Clinical Excellence
Description
Company: Oak Street Health
Title: Associate, Provider Engagement - Provider Clinical Excellence
Location: The role is predominantly remote so can live anywhere in the United States. The position will require periodic travel, mainly to headquarters in Chicago, IL.
Role Description
The Associate, Provider Engagement - Provider Enhancement supports the ongoing innovation and management of Oak Street Health's Clinical Excellence program, designed to support, educate, and develop our provider group. This role ensures the success and adoption of several programs including an all-provider education series, clinical coaching program, and remediation track in order to assist in clinical development and success of providers across their lifecycle at Oak Street. The associate will help support key aspects including scheduling, communication, and coordination with internal and external stakeholders. This role will report to the Manager of Provider Engagement.
Core Responsibilities:
Serve as coordinator for Oak Street Health's Clinical Excellence programs (e.g., provider coaching and education series)
Help launch an improved coaching and remediation program including developing the program plan and systems to track program progress
Assist in planning, leading, and taking minutes at regular team meetings
Schedule sessions for program participants, and coordinating calendars for program staff
Field referrals, triage requests, track capacity of staff, and help onboard new providers into the program
Manage communication with and liaise between various key stakeholders to ensure seamless delivery of programming
Work with internal communications team to send out informational emails and updates to the provider group
Prepare communications for medical directors in the field and central teams
Coordinate with faculty, attendees, and presenters of monthly educational series for entire provider group
Identify, schedule, and coordinate with national experts for monthly sessions
Own webinar scheduling, track attendance, and analyze feedback for each session
Execute OSH's clinical excellence and provider development strategic plan and track key metrics
Compile evaluation data to create summary dashboards for all program elements
Maintain all program data, track participant progress, and disseminate findings to medical leadership
Other duties as assigned.
What we're looking for
B.S./B.A. degree required
2+ years of project management or healthcare administration
Highly organized individual who can keep multiple tasks moving forward, ability to multitask, prioritize, and manage time effectively
Exceptional skills in verbal and written communication skills and database management, able to prepare written and verbal reports
Comfort presenting to and communicating with senior medical leaders as well as front-line physicians and advanced practice providers
Highly collaborative, able to coordinate with and across multiple centers and navigate a matrixed organizational structure
Goal-setting and long-range planning: must be able to work with the program team to organize and coordinate systems in order to achieve objectives
Appreciates a challenge and brings a solution-oriented approach to problems
Proficiency with standard commercial Office Suite, especially Google WorkSpace
Ability to function in an entrepreneurial environment and manage in the midst of ambiguity
Experience coordinating clinical operations and/or project management
US work authorization
Someone who embodies being Oaky
An ideal candidate will have experience in:
Medical scheduling
Coordinating clinical operations and/or project management
Independent, self-guided work
Flexible and adaptable to support a rapidly growing program
What does being Oaky look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Why Oak Street Health?
Oak Street Health is on a mission to Rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patient's healthy and living life to the fullest. Our innovative care model is centered right in our patients communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.
Oak Street Health Benefits:
Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health