Expansion Operations Partner

Clinical Operations Chicago, Illinois


Company: Oak Street Health

Title: Operations Partner (Expansion)

Role Description

The Expansion Operations Partner is a key contributor to the Clinical Operations team and drives best practices across new centers. S/he champions the organization's mission to rebuild primary care by supporting the implementation and enrichment of standardized processes through multiple facets of collaboration with central and local leaders.  This role exists to own new center set-ups and initial service team training, with the goals of ensuring new center facilities are ready for team members and patients, and service team members are prepared to deliver on our care model and experience to patients. 

Core Responsibilities

Training and Standardization

  • Serve as a knowledgeable resource of our Care Model including key clinical and service team member contributions, workflows, and organizational objectives 

  • Contribute to our operations playbook to promote consistent processes and operations across our centers

  • Support the maintenance, development, and distribution of standard operations procedures

  • Promote process adherence by offering training, and workflow guidance on existing and new standard operating procedures

  • Serve as a service and clinical team cohort advocate in the development and refinement of care team tools

New Center Opening

  • Travel to new centers to support center opening through central preparatory efforts such as vendor account setups and delivery coordination

  • Serve as the on-the-ground liaison to the central Clinical Operations Project Management team by interpreting standard new center activation processes and troubleshoots issues as they arise.

  • Champion and manage facility set-up for both clinical and service operations

  • Champion and manage the completion of the center readiness checklist and works to connect the dots on pending items to ensure a successful handoff to the Practice Manager

  • Serve as a service team leader for the new center, in-clinic training, and as an advocate for continued learning    

  • Train service team members on post-opening new center training

  • Other duties as assigned

This role works closely with both the expansion and central Clinical Trainers and reports to the Sr. Manager of Clinical Operations

What we’re looking for:

  • Bachelor degree preferred. In lieu of a degree, 2-3 years of relevant work experience within a related field. 

  • Strong collaboration, team building, and problem-solving skills  

  • Proven project management skills, with an ability to organize and prioritize multiple complex projects

  • Solid individual and group training, facilitation, and presentation skills

  • Ability to strive in a fast-paced environment with high levels of ambiguity

  • Outstanding written and verbal communication 

  • Proven conflict resolution skills and ability to troubleshoot alongside colleagues 

  • Ability to travel 75% of the time

  • US work authorization

  • Someone who embodies being 'Oaky'

What does being 'Oaky' look like?

  • Radiating positive energy

  • Assuming good intentions

  • Creating an unmatched patient experience

  • Driving clinical excellence

  • Taking ownership and delivering results

  • Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to 'Rebuild healthcare as it should be', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.

Oak Street Health Benefits: 

  • Mission-focused career impacting change and measurably improving health outcomes for medicare patients

  • Paid vacation, sick time, and investment/retirement 401K match options

  • Health insurance, vision, and dental benefits

  • Opportunities for leadership development and continuing education stipends

  • New centers and flexible work environments

  • Opportunities for high levels of responsibility and rapid advancement


Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. 

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health