Broker Relationship Manager
Company: Oak Street Health
Title: Regional Partnership Manager
Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients’ communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.
For more information, visit www.oakstreethealth.com.
Achieve monthly Managed Care Growth targets by identifying and developing assigned region with qualified and engaged agents, while supporting the success of their activity.
Train engaged and developing agents on the OSH value proposition; Agents should be proficient at differentiating value-based care versus traditional primary care models.
Engage in educational interventions with agents to support collaborative agent relationships that can engage with grassroots and center related activities with OSH staff.
Identify appropriate agents who are aligned with our mission, knowledgeable and culturally competent with our patient demographics and neighborhoods to engage in local grassroots and marketing lead generation opportunities in cooperation with the carrier partners and OSH.
Quickly identify the Medicare Advantage sales leaders for each carrier in the counties OSH centers serve, including those agents most actively selling during the Special Enrollment Period/Lock-In season.
Collaborate with regional internal growth partners in accomplishing growth targets by networking and coordinating events with Insurance Agents (IAs), General Agencies, Field Marketing Organization and local carrier leadership.
Communicate, network, and negotiate with local insurance plan leaders on collaborative activities that mutually benefit the growth of both OSH, the carrier and the agent. Also, a key tactic is building local sales management relationships to where they agree to develop and support lead generation in our 5 mile radii of the centers.
Establish and nurture relationships with key health insurance brokers, health plans and community influencers who have relationships with individuals on Medicare.
Be a leader of our regional outreach teams in other capacities as needed, for example, training, CRM optimization, and special projects.
Train Patient Relations Managers (PRMs) and Outreach Team members on how to compliantly engage, plan and collaborate with culturally competent, knowledgeable IA’s to foster mutual growth in the catchment areas of OSH centers.
Other duties as assigned
What are we looking for?
5+ years of sales and account management experience required
Previous broker management experience preferred, but not required
Bachelor degree required
Ability to travel >50% at various times of the year; ability to also engage in regular evening events and activities
Knowledge of and related experience with Medicare & Medicaid preferred
Major account management experience preferred
A problem-solving orientation and a flexible and positive attitude
Unique ability to neutralize, adapt and overcome external relationship issues for positive outcomes
Outstanding networking and relationship management skills
Strong communication and public speaking skills
Proven history of developing partners and/or relationships leading to business growth
Experienced in operating independently, managing regional travel and multiple priorities
Incredible level of organization and reliability in a matrix environment
Microsoft Office (Excel) and CRM (Salesforce) familiarity
Experience working on a multidisciplinary team preferred
Local managed care knowledge and relationships preferred, but not required
Bilingual Spanish preferred, but not required
MBA preferred, but not required
US work authorization
Someone who embodies being “Oaky”.
What does being “Oaky” look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Why Oak Street?
Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:
Collaborative and energetic culture
Fast-paced and innovative environment
Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.