Senior Customer Supply Chain Specialist, Europe

Supply Chain Nijmegen, Netherlands


Position at Logitech

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

The Team and Role:
We are passionate about bringing the Logitech experience to people anywhere in Europe and want to be the most reliable and trustworthy Customer Supply Chain Partner Logitech and Customers have ever experienced. Therefore we are looking for a talented and energetic Senior Customer Supply Chain Specialist that is operationally responsible for meeting our Customers’ expectations when it comes to customer service, order fulfillment, and distribution of Logitech products across our entire European market.

You will be operating within a dedicated Customer team, part of the greater Customer Supply Chain Europe organization.  Together with other Customer Supply Chain Specialists, Customer Collaboration Managers, Sales Teams and our Distribution Partners you will ensure timely delivery of the right products to our Customers through proactive order management. The Customer Collaboration managers will depend on you to be able to manage the daily collaboration with our key distribution partners and retail customers.

Your contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you’ll need for success at Logitech. In this role you will:

· Lead and coordinate the daily operational execution of shipments with stakeholders, including our warehouse, to give the best possible service towards your customers

· Ensure validity of orders in your order book and fulfil orders according to expectations, flag risks if service levels cannot be met, and constructively look for win-wins in your collaboration when not able to meet service levels

· Support visibility to customers on their orderbook by ensuring proper administration and standardized communication

· Execute and optimise intercompany orders , master data corrections/adjustments, electronic data interfacing, order scheduling, product life cycle management, event management, scrapping of excess, allocations, and other supporting operational duties 

· Customer collaboration with 2 customers in portfolio to achieve business ambitions

· Act as an informal leader to the team specialists, helping coordinate their workload and providing support where necessary. 

· Support other teams (Distribution & CSC Managers) in achieving metrics (service levels, stock-outs, on-time delivery, aging inventory, fill rate, etc.) to meet Customer Supply Chain targets

· Continuously look for ways to improve customer service and predictability and continuously challenge the status quo to enable continuous improvement

· Support and act as back-up to Customer Collaboration managers in managing customers performance requirements and day to day collaboration.

Key Qualifications & Preferred Qualifications:

For consideration, you must bring the following minimum skills and experiences to our team:

· 5+ years of relevant working experience, preferable in the fields of Supply Chain, Operations, Customer Service, or related fields

· Must be proficient in reading, writing and speaking in English

· Proven experience within international business environments

· Strong in Excel and/or Tableau skills

· Customer, market, channel knowledge and experience preferred

· Self-motivated and goal oriented, with a positive proactive attitude and a high degree of initiative

· You embrace continuous learning and process improvement

· Project management or continuous improvement accreditation such as Lean Six Sigma, PMM, Prince2, Scrum, Agile and/or APICS would be a plus

· Excellent service mindset

· A strong hands-on mentality and drive to get things done along with an affinity and talent for order management and fault free operational execution. You know that your order book is your most important reference

· Good communications skills and judgement

· Team Leadership

· Growth mindset

· Standing for fact-based communication

· Having strong attention to detail is how you stay on the ball

· A Bachelor or Master's Degree in Business, Operations Management, Supply Chain Management, Industrial Engineering or similar discipline. 

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.

Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.

All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.