Salesforce CPQ/RLM Administrator

Information Technology Chennai, India

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Description

The Salesforce CPQ/RLM Administrator will work as part of the Enterprise Applications team to implement and support the Salesforce CPQ implementation for Logitech B2B business group.  This position will be located in Chennai, India.

Your Contribution:

Move fast.  Speak up.  Decide and own.  Drive change.  Exceed customer needs.  These are some of the winning behaviors you’ll need for success at Logitech. In this role you will:

  • Be a part of Sales cloud team and work with the IT and Business Groups to analyze and review business, functional, and technical requirements & issues, design solutions, plan and execute CPQ solutions and any further enhancements to the system

  • Participate in project team meetings and communicate effectively with peers, architects, system analysts, business analysts, project managers, quality control, and across other technology team boundaries, reporting project status as required

  • Provide Tier 1, 2 and 3 support to the business users in case of Priority 1 issues with the system

  • Configure and maintain Salesforce CPQ, including pricing rules, product configuration, and quote templates.

  • Collaborate with sales, finance, and IT teams to gather requirements and implement effective solutions.

  • Troubleshoot and resolve any issues related to the CPQ system.

  • Train and support users on CPQ functionalities and best practices.

  • Monitor system performance and recommend enhancements to improve efficiency.

  • Ensure data integrity and security within the CPQ environment.

  • Stay updated on Salesforce CPQ features and enhancements, applying them to improve business processes.

  • Maintain and troubleshoot existing CPQ configurations

Key Qualifications:

For consideration, you must bring the following minimum skills and behaviors to our team:

  • At least 5+ years experience working in the IT industry

  • Minimum of 3+ years of Sales cloud experience, particularly Salesforce CPQ, with hands-on experience in at least one large full lifecycle Salesforce CPQ Implementation. 

  • Proven experience as a Salesforce Administrator, with a focus on CPQ functionality.

  • Deep understanding of CPQ architecture, data models, and configuration options.

  • Knowledge of CPQ best practices and industry standards.

  • Strong understanding of Salesforce Declarative, Programming and Administration (Flows, custom objects, reports, assignment rules, and more)

  • Salesforce Certified CPQ Specialist

  • Knowledge of Salesforce RLM Cloud will be a plus.

  • Collaborate with Sales Operations, product teams, and business stakeholders to understand their needs and translate them into technical specifications.

  • Clearly document technical solutions and design decisions.

  • Knowledge on integrated technologies Jira, Marketing Automation, Cloud Solutions is a plus

  • Ability to work in a fast-paced setting and prioritize among competing tasks and assignments

  • Must be a self-starter, with the ability to work independently without constant supervision and micromanagement

  • Must be able to work flexible hours to collaborate with Global IT and business team members

  • Excellent analytical, organizational and problem-solving skills

  • Excellent written and oral communication skills

  • Strong customer service mentality

In addition, preferable skills and behaviors include:

  • Salesforce.com Admin certifications, Salesforce Sales Cloud certification is a plus

Education:

  • Bachelor’s degree in Computer Science or higher or equivalent

Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio and reach for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.

 “All qualified applicants will receive consideration for employment without regard to race, Age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”

If you require an accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (510)713- 4866 for assistance.

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