Operations Solutions Specialist

Operations Cleveland, Ohio Remote, United States


CrossCountry Mortgage (CCM) is one of the nation’s top 3 retail mortgage lenders with more than 7,000 employees operating nearly 600 branches across all 50 states. We have been recognized nine times on the Inc. 5000 list of America’s fastest-growing private businesses and have received countless awards for our standout culture. Through our dedication to getting it done, we make every mortgage feel like a win.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Operations Solutions Specialist will be responsible for working directly with leaders in the Operations Department for testing and feedback regarding new screens, implementations, and LOS changes. Additionally, this position will provide solutions to optimize performance within CCM’s LOS and daily workflows.

Job Responsibilities:

  • Administer system testing and feedback for new implementations focused on operations.
  • Facilitate and troubleshoot any challenges associated with developing complex systems.
  • Provide technical and management advice while assisting department management and personnel associated with each project.
  • Work closely with all Operations Departments to identify opportunities for process improvements.
  • Communicate and work with the Training Department on SOPs and workflows.
  • Assist with providing materials and documents for audits and reviews.
  • Communicate updates on the Operations and Sales Calls
  • Perform other duties as assigned.
Qualifications and Skills:

  • Bachelor’s degree or equivalent combination of education and experience, preferred.
  • 5+ years’ experience in Mortgages.
  • Knowledge of all agency guidelines.
  • Proficient in Microsoft Office suite (Word, Excel and Outlook).
  • Knowledge of compliance and disclosure requirements.
  • Encompass LOS experience, a plus.
  • Ability to summarize project information, establish business needs and concepts while clearly communicating with high-level leadership.
  • Ability to deliver completed projects in a timely manner.
  • Excellent organization and conflict management skills.

Pay Range:

  • $60,000-90,000
The posted pay range considers a wide range of compensation factors, including candidate experience and work location, while also allowing for salary growth within the position.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com/

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California consumers.

CrossCountry Mortgage, LLC. (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression, or any other protected status in accordance with all applicable federal, state and local laws. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. Employment is contingent upon successful completion of a background investigation. CrossCountry Mortgage, LLC. is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.