Bilingual Loan Officer Assistant (On-Site)

Branch Lawrence, Massachusetts


CrossCountry Mortgage (CCM) is one of the nation’s top 3 retail mortgage lenders with more than 7,000 employees operating nearly 600 branches across all 50 states. We have been recognized nine times on the Inc. 5000 list of America’s fastest-growing private businesses and have received countless awards for our standout culture. Through our dedication to getting it done, we make every mortgage feel like a win.   
A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.   
CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.   
Position Overview:   
The Bilingual Loan Officer Assistant provides support to CrossCountry Mortgage, LLC.’s (“CCM”) mortgage loan officers in their daily duties to increase loan production levels.  The Sales Assistant works directly with CCM customers, loan officers, and processors to ensure a positive customer experience and facilitate timely loan closings.         
Job Responsibilities:   
  • Assist in reviewing mortgage loan application and documentation, which may include phone and computer work, printing, copying, scanning, emailing, overnighting documents, etc.
  • Review mortgage loan disclosure packages and deliver them to the borrower.
  • Create rate disclosure and re-disclosure packages and deliver them to the borrower.
  • Review documents and entire loan files and work to prevent problems by highlighting deficiencies and then notifying the mortgage loan officer and/or loan processor.
  • Clarify/correct information and obtain additional information, as necessary, via phone, email, etc.
  • General clerical and phone support to loan officers and/or loan processors, as needed.
  • Work with management to provide support in various stages and areas of lending and processing as needed.
  • Assist in managing a pipeline consisting of conventional, FHA, VA, and USDA loans, along with 203K and reverse mortgage products.
  • Deliver appraisals and/or property valuations to the borrower and retrieve proof of receipt.
  • Track outstanding items on all loan files and follow up with customers to ensure timely receipt of necessary documentation.
  • Facilitate timely loan closings by working directly with the Title Company and customer to schedule.
Qualifications and Skills:  
  • High School Diploma, General Equivalency Diploma (GED), or educational equivalent from an accredited institution.
  • Fluency in the languages of Spanish and English in order to communicate effectively with internal and external customers, of whom may speak only English or Spanish.
  • A minimum of 1 year of mortgage-related experience, including customer contact.
  • Good communication skills.
  • NMLS License under the terms of the S.A.F.E. Act of 2008 (“SAFE Act”) *, preferred.
  • Adheres to tight deadlines.
  • Previous sales support experience, preferred.
  • Proficient with Microsoft Office applications.
  • Salesforce working experience.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success!
CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package:
California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California consumers.   
CrossCountry Mortgage, LLC. (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression, or any other protected status in accordance with all applicable federal, state and local laws. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. Employment is contingent upon successful completion of a background investigation. CrossCountry Mortgage, LLC. is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit