Marketing Compliance Manager

Marketing Cleveland, Ohio


CrossCountry Mortgage (CCM) is one of the nation’s top 3 retail mortgage lenders with more than 7,000 employees operating nearly 600 branches across all 50 states. We have been recognized nine times on the Inc. 5000 list of America’s fastest-growing private businesses and have received countless awards for our standout culture. Through our dedication to getting it done, we make every mortgage feel like a win.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

Work within the marketing department to efficiently support the rollout of new work and be a collaborate arm to our field teams.  You would work collaboratively with the Senior Marketing Compliance Manager to make certain that corporate and branch marketing is following federal, state, and local requirements. This role works closely with the branch, loan officers and cross functional corporate teams to make sure that all materials are following all guidelines.

Job Responsibilities:

  • Ensure regulatory compliance with all marketing materials including, but not limited to, print, email, radio, and social media.
  • Review a wide variety of submitted marketing materials and provide a timely and accurate response, including reasons for requested changes and suggestions where necessary.
  • Interact cooperatively with internal employees, including loan officers, marketing specialists, and management to resolve compliance findings.
  • Provide excellent service and ensure strong relationships with internal customers who generate marketing materials for Marketing Compliance approval.
  • Comply with CCM Policies and Procedure for retention of marketing materials and assist with audit reviews.
  • Support all other compliance-related assignments as required for agency/regulatory compliance.
  • Assist with analyzing and assessing new marketing-related vendor platforms and program requests to ensure they meet compliance requirements and make recommendations for CCM use based on research.
  • Research and remain current with state and federal industry-related laws and regulations pertaining to the marketing and advertising of mortgage products to assist with managing marketing compliance risk. Assist with monitoring and providing corrective action of advertising and social media for the originator, branch, and corporate levels using third-party systems such as ActiveComply, Performline or other system.
  • Provide direction and guidance to branches seeking information regarding marketing/advertising compliance.
  • Work closely with Sr. Marketing Compliance Manager to create informative communications regarding compliant marketing and advertising as needed.
  • Provide direction and guidance to branches seeking information regarding marketing/advertising compliance. 
  • Communicate professionally and effectively with all partners and vendors. 
  • Work to resolve CCPA and Do Not Contact requests.
  • Support internal audit and compliance teams as needed.
  • Research latest compliance trends and regulations.
Qualifications and Skills:

  • 5+ Years of experience in the Mortgage Industry.
  • Compliance experience required.
  • Bachelor's degree from a four-year college or university; or equivalent combination of education and experience, preferred.
  • Knowledge and understanding of regulatory requirements including, but not limited to, RESPA, UDAAP, TILA Reg Z, MAP, TCPA, and CCPA required.
  • Extensive research skills.
  • Ability to interpret rules, regulations, and guidelines and apply the interpretation to business processes.
  • Extensive customer service experience.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success!

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package:

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California consumers.

CrossCountry Mortgage, LLC. (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression, or any other protected status in accordance with all applicable federal, state and local laws. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. Employment is contingent upon successful completion of a background investigation. CrossCountry Mortgage, LLC. is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit