Senior Manager of Merchandising (Hybrid)

Marketing Cleveland, Ohio


CrossCountry Mortgage (CCM) is one of the nation’s top 3 retail mortgage lenders with more than 7,000 employees operating nearly 600 branches across all 50 states. We have been recognized nine times on the Inc. 5000 list of America’s fastest-growing private businesses and have received countless awards for our standout culture. Through our dedication to getting it done, we make every mortgage feel like a win.
A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
Position Overview:

Reporting directly to the VP of Experiential Marketing, the Senior Manager of Merchandising is responsible for leading our company promo store. This position will creatively capture the essence of our brand and engage our audience. 

Job Responsibilities:

  • Lead all aspects of the company promo store, including store development, product selection, vendor relationships, inventory management, order fulfillment and budgeting.
  • Work with cross functional teams, including project management, creative, marketing, and procurement to expand our merchandise offerings, increase engagement, and enhance our brand presence.
  • Collaborate with the development team to enhance the functionality and user experience of our online store platform to curate a best-in-class e-commerce shopping experience.
  • Collaborate with the VP of Experiential Marketing to identify project goals, scope, and deliverables. Create project plans, timelines, schedules, and budgets to ensure the efficient and effective completion of projects.
  • Monitor and assess feedback and satisfaction from the field to improve the overall shopping experience and to understand their merchandise needs and preferences.
  • Continuously research and identify new vendors and products and establish launch calendar based on past performance, business needs, and market trends.
  • Develop and implement merchandising strategies to drive sales, increase engagement, and promote brand loyalty.
  • Ability to re-evaluate project priorities as the business environment evolves, recommending adjustments to the roadmap as new priorities emerge.
  • Prepare weekly and monthly reports on season selling to be used in leadership meetings.
Qualifications and Skills:

  • Bachelor's degree in business administration, marketing, related field, or equivalent combination of education/experience preferred.
  • 5-7 years of experience in merchandising.
  • Experience in merchandise management, budget management and team leadership.
  • Experience managing and coordinating offshore development teams, a plus.
  • Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.
  • Exceptional communication skills, with the ability to collaborate effectively with cross-functional teams.
  • Excellent organization skills and attention to detail.
  • Excellent leadership skills and business acumen.
  • Proficiency in Shopify is a preferred.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success!

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package:

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California consumers.
CrossCountry Mortgage, LLC. (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression, or any other protected status in accordance with all applicable federal, state and local laws. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. Employment is contingent upon successful completion of a background investigation. CrossCountry Mortgage, LLC. is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit