Learning and Development Design Specialist (On-Site)

Training Cleveland, Ohio


CrossCountry Mortgage (CCM) is one of the nation’s top 3 retail mortgage lenders with more than 7,000 employees operating nearly 600 branches across all 50 states. We have been recognized nine times on the Inc. 5000 list of America’s fastest-growing private businesses and have received countless awards for our standout culture. Through our dedication to getting it done, we make every mortgage feel like a win.  
A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.  
CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.  
Position Overview:  
The Learning and Development (L&D) Design Specialist will create training courses using an authoring tool and update training materials, including but not limited to, presentations, job aids, standard operating procedures, email templates, flyers, newsletters, style guides, and other training materials as needed. This role will work with business leaders and subject matter experts to design engaging training material while incorporating CCM branding and aesthetics. The L&D Design Specialist will also assist with pulling reports related to training, assist with training material documentation, and will also monitor content to ensure all published training documents remain current and aligned with CCM’s brand story. The ideal candidate will not only design content but will be analytical, detail-oriented, and eager to learn and master new skills that can be applied to current and upcoming projects and processes.   
Job Responsibilities:  
  • Create and update course content, training material, and documents.
  • Work independently and with other creative team members to produce eye-catching and attractive PPTs, job aids, flyers, email templates, etc. that follow the CrossCountry Mortgage style and branding guidelines.
  • Meet project timelines and manage multiple projects simultaneously.
  • Work in partnership with the LMS and Training Coordinator Team Lead, the AVP of Learning Development, and departmental subject matter experts on courses and project requests.
  • Interact with internal department leaders and SMEs to gather information and define learning goals and objectives for the intended audience of learning solution documents.
  • Write, edit, and proofread technical documentation.
  • Provide design support and recommendations by determining a format and approach that will effectively achieve positive learning outcomes.
  • Assist with any reporting related to required training.
  • Ensure material updates are documented and organized.
Qualifications and Skills:  
  • Bachelor’s degree or equivalent combination of education and experience.
  • Experience using an authoring tool such as Adobe Captivate to create training courses.
  • Mortgage experience, a plus.
  • Proficient with Microsoft Office Suite (Word, Excel, PowerPoint).
  • Experience with Adobe Illustrator, Photoshop, or other design programs a plus.
  • Excellent organization, interpersonal, and time management skills.
  • Proven ability to execute tasks with high attention to detail.
  • Capability to effectively organize and manage multiple training initiatives simultaneously.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.  
CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com  
CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com/  
California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California consumers.  

CrossCountry Mortgage, LLC. (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression, or any other protected status in accordance with all applicable federal, state and local laws. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. Employment is contingent upon successful completion of a background investigation. CrossCountry Mortgage, LLC. is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.