Corporate Processing Trainer (On-Site)

Training Cleveland, Ohio


CrossCountry Mortgage (CCM) is one of the nation’s top 3 retail mortgage lenders with more than 7,000 employees operating nearly 600 branches across all 50 states. We have been recognized nine times on the Inc. 5000 list of America’s fastest-growing private businesses and have received countless awards for our standout culture. Through our dedication to getting it done, we make every mortgage feel like a win.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.
CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Corporate Processing Trainer will conduct and facilitate a variety of in-person and virtual training. This includes training in a classroom setting as well as in virtual webinars and new hire/ongoing training classes for both corporate and branch employees. Training delivery topics will include all aspects of Junior and Senior Loan Processor tasks, Encompass, and all integrated systems. The Corporate Processing Trainer will be able to captivate learners with their energetic, engaging personality and will also assist with the training and mentorship of new employees with varying levels of experience, as well as other company training initiatives.

Job Responsibilities:
  • Act as a mentor and assist in the onboarding of new hires in a processing-focused role.
  • Develop and conduct training sessions related to mortgage loan processing, the implementation of new software applications, procedures, and compliance requirements.
  • Act as a liaison between departments to obtain information on updated processes and procedures to create/update training materials and training courses.
  • Conduct both onsite and web-based trainings and travel to branches as required.
  • Act as a subject matter expert (SME) in the processing workflow.
  • Develop and maintain mortgage curriculum and job aids for required use by all employees to train and reinforce mortgage processing knowledge.
  • Collaborate with Learning and Development Team to create reference materials to ensure all training is delivered uniformly.
  • Maintain process and procedure documentation as it pertains to the training material required for Encompass and all other related systems and integrations.
  • Provide feedback regarding the effectiveness of training and individual employee results, job performance, and future learning plans.
  • Coordinate training meetings and events as needed.
  • Work to improve training methods and skills by introduction of new training methods.
  • Improve training methods and skills; finds and incorporates improved training methods.
  • Provide post-training support on questions and concerns related to the project and act as a SME on the related topic.
  • Support the Training Department by providing feedback on existing content and facilitation for new hire training to improve engagement and training methodologies.
Qualifications and Skills:
  • A minimum of 5 - 7 years of mortgage industry experience required working in a loan processor role.
  • Firsthand experience and vast knowledge of Encompass LOS.
  • A minimum of 1 - 3 years of experience in a training role preferred.
  • Exceptional facilitation, presentation, and listening skills.
  • Excellent interpersonal communication, presentation, and communication skills.
  • Public speaking skills and at ease moderating large groups.
  • Learning agile with analytical and critical thinking skills.
  • Creative ability, writing proficiency, visual graphics design ability.
  • Ability to establish and maintain effective and comfortable relationships with employees, supervisors, and senior management.
  • Ability to articulate performance outcomes objectively for trainees and managers.
  • Advanced knowledge of Microsoft Office (i.e. Word, Excel, Outlook, and PowerPoint).
  • Must be available to travel to affiliate locations as necessary, including out-of-state.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success!

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package:

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California consumers.

CrossCountry Mortgage, LLC. (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression, or any other protected status in accordance with all applicable federal, state and local laws. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. Employment is contingent upon successful completion of a background investigation. CrossCountry Mortgage, LLC. is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit