Post Closing Specialist
Description
CrossCountry Mortgage (CCM) is one of the nation’s top 3 retail mortgage lenders with more than 7,000 employees operating nearly 600 branches across all 50 states. We have been recognized nine times on the Inc. 5000 list of America’s fastest-growing private businesses and have received countless awards for our standout culture. Through our dedication to getting it done, we make every mortgage feel like a win.
A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.
CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
Position Overview:
The Post-Closing Specialist is responsible for coordinating the resolution of deficiencies identified by the investor during purchase review. To resolve deficiencies, the post-closer is expected to research the loan file, clarify any ambiguity or potential concerns with the investor, determine alternative solutions, work with clients, partner with the appropriate departments to obtain additional or corrected documentation, and request investor exceptions as needed to clear loans for purchase in a timely manner. The Post-Closer uses Investor sites and the LOS system to obtain daily suspense reports, upload documentation to the Investor for curing and purchasing of loans, monitor daily workload, document, and provide updates on all conditioned loans in the Post Closers pipeline.
Job Responsibilities:
- Reviews Investor’s loan deficiencies and utilizing processing, underwriting, and closing experience, in attempts to cure these without involving the underwriter, branch or borrower(s).
- Daily review of deficiency loan pipelines within Investors sites to identify suspended loans requiring remediation.
- Analyze and validate all suspense conditions and provide resolution by the cure by date.
- Review and obtain clarity from the Investor when needed to determine documentation needed to cure defect(s).
- Review the closed loan file to determine if suspense item(s) are already in the loan file.
- Work with internal and external departments and the borrowers to obtain needed documentation to cure deficient loans timely.
- Preparing formal written responses to agencies / investors in which an audit has been performed and deficiencies discovered.
- Accurately track and record all events and communications of the loan file.
- Monitor daily condition reports from the investor for updates on deficient loans or new conditions as received.
- Monitor aged loans in active pipeline until purchased by the investor.
- Meet daily production goals set by management and adhere to internal SLA timelines.
- Maintain customer confidence by providing ongoing quality service and keeping all files and information confidential.
Qualifications and Skills:
- Minimum of 5 years’ experience in recent mortgage Closing, Processing, Underwriting and/or Post-Closing activities, with an extensive knowledge of Regulatory and Investor guidelines for various loan programs.
- Proven understanding of Agency and Investor guidelines and overlays.
- Adheres to tight deadlines, prioritization, and organization.
- Proven ability to work with all levels of management and third-party vendors.
- Excellent customer service and communication skills.
- Proficient in Microsoft Office Suite.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! https://crosscountrymortgage.com/about-us/careers/apply/
CrossCountry Mortgage, LLC. (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, color, orientation, gender, age, national origin, veteran status, disability status or marital status. Employment is contingent upon successful completion of a background investigation. CrossCountry Mortgage, LLC. is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.
CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com
CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com/
California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California consumers.
CrossCountry Mortgage, LLC. (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression, or any other protected status in accordance with all applicable federal, state and local laws. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. Employment is contingent upon successful completion of a background investigation. CrossCountry Mortgage, LLC. is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.