Branch Administrative Assistant (On-Site)

Branch Fairfield, Connecticut


CrossCountry Mortgage (CCM) is one of the nation’s top 3 retail mortgage lenders with more than 7,000 employees operating nearly 600 branches across all 50 states. We have been recognized nine times on the Inc. 5000 list of America’s fastest-growing private businesses and have received countless awards for our standout culture. Through our dedication to getting it done, we make every mortgage feel like a win. 
A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. 
CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. 
Position Overview: 
The Branch Administrative Assistant is responsible for providing administrative support and handling various operational functions to ensure the branch is operating in an efficient manner.  Provide high-level support to Branch Manager including calendar management, successful coordination of business meetings, email management, and business tracking. Exercise independent judgment in the resolution of administrative needs and prioritize and manage multiple projects simultaneously. This position requires on-site support in Fairfield, CT.  
Job Responsibilities: 
  • Manage team’s and branch manager’s calendar; schedule a variety of business meetings via platforms such as Teams, Zoom, and Outlook.
  • Manage emails, letters, packages, phone calls and other forms of correspondence.
  • Arranging travel and reservations as needed.
  • Independently create well-organized, grammatically correct emails.
  • Use various software applications such as spreadsheets and relational databases to keep management and teams informed on clients and deals.
  • Perform administrative duties such as conducting research, updating databases/CRM, and tracking tasks for follow-up.
  • Support all East Coast branches in day-to-day operations, such as opening and tracking support tickets, resolving billing, and following up on outstanding documents.
  • Assist branches with onboarding and offboarding procedures.
  • Various personal administration tasks, as needed.
  • Complete expense reports and reconcile receipts.
  • Assist colleagues whenever there is an opportunity to do so.
  • Highly organized and understand the importance of confidentiality.
Qualifications and Skills: 
  • High School Diploma or equivalent.
  • Proficient in Microsoft Office.
  • Previous banking, financial services, or mortgage experience preferred, but not required.
  • Excellent communication skills.
  • Willingness to cross-train in various departments.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. 
CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! 
CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: 
California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California consumers. 
CrossCountry Mortgage, LLC. (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression, or any other protected status in accordance with all applicable federal, state and local laws. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. Employment is contingent upon successful completion of a background investigation. CrossCountry Mortgage, LLC. is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit