Branch Receptionist (On-Site)

Branch Phoenix, Arizona


CrossCountry Mortgage (CCM) is one of the nation’s top 3 retail mortgage lenders with more than 7,000 employees operating nearly 600 branches across all 50 states. We have been recognized nine times on the Inc. 5000 list of America’s fastest-growing private businesses and have received countless awards for our standout culture. Through our dedication to getting it done, we make every mortgage feel like a win.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Branch Receptionist supports CrossCountry Mortgage customers and employees by assisting in meeting goals, providing superior customer service, and maintaining excellent communication between corporate and branch offices. Duties include providing timely assistance to all CrossCountry Mortgage customers; administrative support for management level personnel; answering and directing phone calls, packages, and mail to appropriate people and departments, and general office.

Job Responsibilities:

  • Provide timely assistance to all CrossCountry Mortgage customers.
  • Cover the front desk reception area at all times, securing coverage for absences.
  • Answer all incoming telephone calls, routing to appropriate person or voicemail; update telephone directories as needed.
  • Maintain Conference, Training, and Meeting room calendars.
  • Sort and deliver company mail when necessary.
  • Sign for overnight delivery packages as needed.
  • Create shipping labels for outgoing packages (Federal Express, UPS, etc.), as needed.
  • Assist with the coordination of lunches for meetings and events.
  • Provide management with administrative support on a variety of projects; maintain discretion in handling all management requests.
  • Assist Manager as needed and directed.
  • Order and obtain office supplies as required. Stock inventory in all areas weekly (or as needed).
  • Handle client and employee inquiries and cultivate working relationships.
  • Perform all other duties as requested or assigned.
  • Ability to perform tasks and complete projects with minimal supervision.
Qualifications and Skills:

  • High School Diploma or equivalent.
  • Two years’ experience in a similar administrative role.
  • Excellent attention to detail.
  • Proficient with commonly used office software, including but not limited to: MS Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications.
  • Ability to handle confidential information.
  • Extensive customer service experience.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success!

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package:

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California consumers.

CrossCountry Mortgage, LLC. (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression, or any other protected status in accordance with all applicable federal, state and local laws. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. Employment is contingent upon successful completion of a background investigation. CrossCountry Mortgage, LLC. is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit