Bilingual Loan Processor (On-Site)

Branch Amherst, Ohio


CrossCountry Mortgage (CCM) is one of the nation’s top 3 retail mortgage lenders with more than 7,000 employees operating nearly 600 branches across all 50 states. We have been recognized nine times on the Inc. 5000 list of America’s fastest-growing private businesses and have received countless awards for our standout culture. Through our dedication to getting it done, we make every mortgage feel like a win.
A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.
CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Loan Processor is responsible for providing quality customer service by obtaining necessary documentation to underwrite the loan and ordering third party documentation by communicating directly with the customer and/or loan officer. The Loan Processor provides proper disclosures when required by applicable local, state, and federal regulations.

Job Responsibilities:

  • Perform a thorough review and analysis of borrower’s credit, employment, income and assets as required by the particular loan program before submitting to underwriting.
  • Assemble the complete loan package in proper order for underwriting.
  • Verify all required documentation (pre-underwrite) in the file.
  • Complete the required loan checklist.
  • Verify that an application is complete and accurate; and identify any potential issues that may arise in underwriting.
  • Prepare a loan approval summary, Forms 1008 and 1003, and ensure the accuracy of all the information printed on those documents. Communicate directly with the Loan Originator, customer, and underwriter to obtain initial and any missing documentation required to qualify for the loan.
  • Review loans for compliance with all mortgage-related regulations (RESPA, TIL, HMDA, Reg. B, etc.) and prepare required disclosures.
  • Communicate with various companies to obtain Property Survey, Flood Certificate, Title Commitment, and payoff information.
  • Verify that vendor orders are complete, invoices received, and in the applicant’s E-file.
  • Manage pipeline by completing and submitting reports within allotted turn-around times.
  • Assist set-up of loans.
  • Document all communication related to the loan application in the conversation log.
  • Train and help supervise new loan processors and other processing personnel.
  • Assist closing, secondary marketing, and loan servicing to obtain and clear outstanding suspense items from CrossCountry Mortgage, LLC. investors.
  • Available to work varying hours and overtime if needed.

Qualifications and Skills:

  • High School Diploma or equivalent is required.
  • Minimum of 5 years’ residential mortgage processing experience.
  • Experience with Encompass.
  • Working knowledge of RESPA regulations and general knowledge of all mortgage and consumer lending regulations, including but not limited to Regulation Z and Regulation B requirements, and loan documents, preferred.
  • Knowledge of DU, LP, Microsoft Office & Windows.
  • Excellent math and analytical skills.
  • Excellent communication skills.
  • Excellent prioritization and time management skills.
  • Fluency in the languages of Spanish and English in order to communicate effectively with internal and external customers, of whom may speak only English or Spanish.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success!

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package:

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California consumers.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”).