Digital Customer Consultant

Consulting Tokyo, Japan


Description

Position at Capgemini Japan

The High-Tech Digital Customer Consultant will mainly take the following three Roles & Responsibilities:

 

  1. Digital Customer Project Delivery Engagement:
    • Target engagements are: (1) Digital Marketing, (2) Sales Process Reengineering driven by Customer Relationship Management / Customer Lifecycle Management, (3) Channel Transformation driven by eCommerce, (4) Order to Cash Business Process Transformation in ERP Implementation Project, (5) Engineering Transformation especially for Customer Interaction Space such as Preventive Maintenance.
    • Expected Roles & Responsibilities are: (1) Market Analysis Support in Strategy Phase and Business Process Designer in Planning Phase not only as a single contributor but also managing his team, (2) Project Management Support in Transformation/SI Phase (schedule management, issue management, coordination, etc.)

 

  1. Acceleration Support for High-Tech Strategic Opportunities:
    • Target of the Strategic Opportunities are: (1) Big System Integration Opportunities such as S/4HANA, SFDC, etc., (2) Engineering Services for High-Tech Clients started from New Technology Strategy (Inside-Out/Outside-In) then expand to BOT (Build, Operate and Transfer), Global Engineering Model leveraging GEC (Global Engineering Center), Ecosystem Building leveraging VCaaS (Venture Client as a Services), etc.
    • Expected Roles & Responsibilities are: (1) Client Discussion Support by preparing for discussion materials collaborating with Capgemini Japan and/or Global Teams, (2) Proposal Documentation Support for strategic opportunities leveraging the person’s experience and expertise of industry and consulting and (3) Client & Capgemini Internal Communication and Coordination Support

 

  1. Drive APAC/Global Collaboration and Diversity
    • Cross-Boarders Coordination Support: There are a lot of cross-borders interactions in sales, proposal and delivery stages. Especially, to launch TMT speedy, getting support from APAC/Global is critical. This person will be required to support cross-border collaboration leveraging the person’s global communication and coordination skills.
    • Diversity Promotion in Capgemini Japan: Though Capgemini Japan is diversified in the sense of countries of origin, there is still room to improve diversifications in a true meaning from mental and cultural perspectives. Though there is not clear “answers”, this person is expected to drive and promote this company wide activity.

キャップジェミニについて

キャップジェミニは、テクノロジーの力を活用して企業ビジネスの変革・推進を支援するパートナーシップにおけるグローバルリーダーです。キャップジェミニ・グループは、テクノロジーを通して人々が持つエネルギーを解き放つことで、包摂的で持続可能な未来を目指し、日々まい進しています。私たちは、世界約50ケ国の32.5万人に及ぶチームメンバーから成る、極めて多様的で責任感の強い組織です。キャップジェミニは、55年にわたって積み上げてきた経験と実績そして豊かな専門知識を活かし、クラウド、データ、AI、コネクティビティ、ソフトウェア、デジタルエンジニアリング、プラットフォームなど、急速に進化するイノベーティブなテクノロジーを原動力として、戦略から設計、オペレーションに至るまで、お客様の幅広いビジネスニーズすべてに対応して、お客様から厚い信頼をいただいています。グループ全体の2021年度の売上は、180億ユーロです。

キャップジェミニについての詳細は、www.capgemini.com/jp-jp/ をご覧ください。
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