Billing Specialist
Description
We’re Ookla, the company behind Speedtest, Downdetector, Ekahau, RootMetrics, and an ever-expanding suite of connectivity solutions. Our team is a group of people brought together through passion and inspired by possibility. We are looking for team members who enjoy solving complex problems, are motivated to challenge themselves, and are delighted with turning clever ideas into unique products.
Millions of consumer-initiated tests are performed through our products and billions of data points are collected globally every day. With all this measurement comes countless ways to dissect and analyze our data, and plenty of exciting opportunities to optimize our broader strategy. When you work for us, you are using Ookla data and insights to further our mission to improve connectivity for all.
As a Billing Specialist you will be responsible for managing Ookla’s billing operations, ensuring customers are billed accurately and on time, while collaborating with accounting to ensure revenue recognition is aligned with invoice generation.
We are committed to providing you a flexible work environment where individuality, fun, and talent are all valued equally. If you consider yourself innovative, adept at collaboration, and you care deeply about the work you do, we want to talk!
Expectations for Success
- Invoicing: Issue and send invoices ensuring they align with contract and revenue recognition requirements.
- Ensuring invoices generated electronically (using Oracle Fusion) and presented via email or uploaded into customer procurement tool/portal.
- Monitoring invoice status tracking and updating for all submitted via procurement/portal.
- Review and ensure any required POs are received prior to invoicing and any issues communicated with the sales team.
- Review and accurate invoicing of applicable Sales tax, VAT, and withholding tax
- Communication: Correspond with clients and sales team, answer customer emails, and resolve all invoicing questions and concerns
- Collaboration: Work with other departments to ensure sales and orders are billed accurately and timely such as accounting, sales, and Accounts receivable
- Process improvement: Identify opportunities to improve the billing process and suggest efficiencies
- Reporting/Audit: Ability to prepare and present ad hoc reporting requests and assist with audit support as requested
Requirements
We are looking for the right person, not the exact list of requirements. If you believe your life experience has prepared you for similar challenges, we’d like to hear from you.
- 3-5 years of experience in a billing analyst or similar accounting role with complex invoicing. Many of the invoices are multi year contracts requiring multiple invoices throughout the contract term to be presented.
- Must be able to work EST business hours.
- Experience with electronic billing (Oracle Fusion)
- Microsoft Excel/Google sheets experience, intermediate level
- Customer relation management system (Salesforce preferred) and accounting ERP system (Oracle Fusion preferred) integration experience
- Experience in contract review and understanding as it relates to invoicing, specific to contract terms and tax implications. Experience with International customers is preferred.
- Strong communication and teamwork skills
- Good organizational and time-management skills to work both independently and as a team to meet deadlines, especially during month end
- Must have close attention to detail to ensure accuracy
- Background check required
Benefits
We care deeply about each other and the work we do, and our perks are just one way we demonstrate this. We offer a comprehensive benefits package, including (but not limited to):
- 401(k) matching
- Unlimited PTO
- Employee Stock Purchase Plan options
- Health/dental/vision insurance coverage
- Wellness benefits (Calm app, gym reimbursement, ERG groups, etc)
- Employee Assistance Programs (EAP) (mental health, financial advice, legal guidance, and more)
- Maven Fertility options
- Pregnancy support
- Pet insurance
- Enhanced parental leave
- Disability coverage
You will have the best hardware, software, and tools available for you to do your work, and we provide excellent flexibility for working remotely as time and responsibilities allow. To promote your success and growth we offer educational opportunities, and anti-racism and LGBTQIA+ resource libraries, team activities, and many more.
As required by applicable Pay Transparency laws, Ookla provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. The base pay for this position ranges from $60,000 /year up to $65,000year.
We care deeply about each other and the work we do, and our perks are just one way we demonstrate this. Ookla has great benefits including competitive compensation and paid time off. We make sure you have the best hardware, software and tools available for you to do your work.
If you’re passionate about joining the work we’re doing, we welcome your application and encourage applicants with both traditional and non-traditional experience that makes them an excellent candidate for the role. We strongly believe diversity of all kinds makes us better. We are an equal opportunity employer actively working to build an inclusive workforce at all levels of the company. [Read our latest diversity report from our parent company here.] Ookla is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by law.
We want to ensure candidates have everything they need throughout our application and hiring process. If you have any individual needs related to disability or accessibility, we encourage you to contact [email protected] and let us know how we can best accommodate you.