Platform Operations Associate
Description
Ziff Davis Shopping helps millions of shoppers discover and save, delivering exceptional consumer and merchant-advertiser experiences across a portfolio of leading mobile and ecommerce brands. Our domestic brands include RetailMeNot, Offers.com, Blackfriday.com, TechBargains and more. We also run the leading Cash Back, Reward and Coupon codes brands in the UK (Voucher Codes).
About The Role:
Ziff Davis Shopping is looking for a Platform Operations Associate who will assist the Platform Operations team in running multiple digital savings properties, including RetailMeNot.com and Offers.com. We are seeking a self starter who is passionate about the online shopping space and knows how to optimize the user experience. You will demonstrate impressive attention to detail, an aptitude to learn quickly and a strong desire to optimize systems and processes.
What You’ll Do - Responsibilities:
- Complete inbound requests related to offer and merchant maintenance, using multiple content management systems and databases
- Assist in developing content optimization strategies and processes that align with business objectives
- Maintain and manage backend systems that power commerce on multiple platforms
- Work with Product team to identify bugs and areas for improvement for those platforms
- Work with Product and Engineering teams to define and launch new products and platforms
- Assist in training, monitoring and coaching both onshore and offshore teams on new and existing processes and platforms
- Document, organize, and facilitate feedback from across multiple teams, including Merchandising, Product, SEO and Sales
- Measure and report on KPIs related to content and tactical performance
- Analyze workflows and recommend improvements to team leads
- Document workflow processes to maintain an up-to-date operations wiki
- Ad hoc cross functional projects
- Support merchant affiliate link management and maintenance across multiple business units
Who You Are - Preferred Qualifications:
- Bachelor’s Degree required
- Minimum of 1 - 2 years experience in e-commerce, digital marketing, or digital publishing
- Comfortable working in multiple content management systems and platforms
- A demonstrated interest in content management systems and databases that drive actionable feedback for operational improvements
- Ability to manage and prioritize multiple projects simultaneously without sacrificing quality
- Comfortable with change and ambiguity and willing to embrace it as exciting opportunity
- Creative critical thinker and problem solver
- Keen attention to detail
- Strong analytical and problem solving skills
- Excellent written and verbal communication skills
- Business knowledge of retail concepts and metrics
- Experienced with GSuite, Word, PowerPoint and Excel (formulas, pivot tables)
- Experience with Tableau or similar reporting databases
- Affiliate marketing, Salesforce and JIRA experience are a plus
- Experience helping others learn new concepts
We Offer Great Benefits:
- Company-sponsored medical, dental, and vision insurance (including domestic partner coverage) + pet insurance
- Flexible Vacation / Paid Time Off
- Charitable Giving Programs that include Paid Time off to volunteer and donation match
- Family Planning Programs like MAVEN Fertility Concierge
- Pregnancy and Paid Parental Leave (up to 16 weeks)
- 401K savings plan with employer match
- Employee stock purchase program (ESPP)
- Wellness Programs: Gym reimbursement, Lose It! and Calm subscriptions
- Hybrid, Remote and Flexible work arrangements
- Diverse and inclusive employee resource groups where you can collaborate with teams across the company while making an impact in the areas that most excite you!
U.S. Equal Employment Opportunity/Affirmative Action Information
Individuals seeking employment at Ziff Davis are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You are being given the opportunity to provide the following information in order to help us align with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.
Ziff Davis Shopping is a business unit within TSE. A division of Ziff Davis, Inc.
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