Platform Operations Manager
Description
Ziff Davis Shopping helps millions of shoppers discover and save, delivering exceptional consumer and merchant-advertiser experiences across a portfolio of leading mobile and ecommerce brands. Our domestic brands include RetailMeNot, Offers.com, Blackfriday.com, TechBargains and more. We also run the leading Cash Back, Reward and Coupon codes brand in the UK (Voucher Codes). We are currently looking for a Platform Operations Manager to add to our dynamic team.
About The Role:
Ziff Davis Shopping is looking for a Platform Operations Manager who will lead the Platform Operations team in running multiple digital savings properties, including RetailMeNot.com and Offers.com. We are seeking someone who is passionate about the online shopping space and knows how to create a phenomenal user experience to help our customers save. You will demonstrate impressive attention to detail, an aptitude to learn quickly and a strong desire to optimize systems and processes. You have a proven track record of working with cross functional teams and creating successful relationships with them. You also love teaching others how to succeed in an operational environment.
What You’ll Do - Responsibilities:
Operations Expertise:
- Use your strong knowledge of affiliate marketing and affiliate networks to achieve operational goals
- Write, edit, and oversee the creation of all process documentation for the Platform Ops team
- Work easily and expertly within multiple CMSes and databases
- Access and manage large data sets to communicate team KPIs, recommendations, successes and challenges to senior management
- Provide operational input and direction as it pertains to overall company goals
- Become the expert for all operations that pertain to merchandising and commerce platforms
Cross-functional Collaboration:
- Work closely with Product and Engineering to develop and improve all commerce platforms
- Communicate with Product, Partner, SEO, Campaigns and Engineering to make sure all operational needs are met, plus make operational recommendations as needed to appropriate stakeholders. Support operations and merchandising teams through demonstrated knowledge of all platforms and platform operations team responsibilities
- Work with senior leadership to ensure that platform operations functional and technical needs are met as it pertains to company goals
- Collaborate cross functionally with all business units to ensure that all sales and marketing initiatives are operationally solid
Team Management:
- Recruit and hire Platform Operations team members
- Create weekly, monthly, and quarterly goals for the Platform Operations team
- Set achievable, yet challenging team goals to meet all performance initiatives
- Create work schedules and job expectations that achieve company goals
- Provide a supportive and positive working environment that allows team members to exceed goals.
- Conduct regular one on ones with team
Who You Are - Preferred Qualifications:
- Bachelor’s Degree from an accredited university
- 5+ years of experience in eCommerce, affiliate marketing or product operations
- Experience developing training materials in order to train team members
- Excellent verbal and written communication skills
- Experience working with senior management
- Demonstrated ability to use multiple CMSes and databases that support different websites
- Experience setting up new workstreams for both internal and offshore teams
- Superior organizational skills
- Experience recruiting and hiring
- Experience working with large datasets
- Excellent spreadsheet skills - including functions and formulas
- Strong knowledge of affiliate networks
- Experience creating JIRA tickets that Engineers can easily follow and complete
- A positive influence and natural mentor
- Ability to work nights, weekends and holidays
- Experience working with Sales, SEO, SEM and merchandising teams
- Experience with Tableau and/or Looker
- Proven ability to learn and execute simultaneously while managing multiple projects.
We Offer Great Benefits:
- Company-sponsored medical, dental, and vision insurance (including domestic partner coverage) + pet insurance
- Flexible Vacation / Paid Time Off
- Charitable Giving Programs that include Paid Time off to volunteer and donation match
- Family Planning Programs like MAVEN Fertility Concierge
- Pregnancy and Paid Parental Leave (up to 16 weeks)
- 401K savings plan with employer match
- Employee stock purchase program (ESPP)
- Wellness Programs: Gym reimbursement, Lose It! and Calm subscriptions
- Hybrid, Remote and Flexible work arrangements
- Diverse and inclusive employee resource groups where you can collaborate with teams across the company while making an impact in the areas that most excite you!
U.S. Equal Employment Opportunity/Affirmative Action Information
Individuals seeking employment at Ziff Davis are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You are being given the opportunity to provide the following information in order to help us align with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.
Ziff Davis Shopping is a business unit within TSE. A division of Ziff Davis, Inc.
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