Appraisal Project Manager I
Description
The Appraisal Project Manager is accountable for team member supervision, project deliverables, and client satisfaction. Projects must be completed on time, within scope, and on budget. This role is critical in maintaining client satisfaction and securing future business opportunities by ensuring high-quality project execution. The incumbent builds credible and trusting relationships and represents Tyler Technologies professionally to the client. Effective project management can increase profitability by minimizing the time and costs. Ensuring client satisfaction and a positive reference for future clients is imperative in this position. This includes collaborating and communicating (orally and in writing) effectively with the necessary internal and external parties (including staff, management, senior management, clients, vendors, property owners, the public) to deliver project per Company and client standards/requirements.
Responsibilities
- Oversee one or more phases of appraisal projects, ensuring alignment with client contracts, scope, and company requirements.
- Manage costs, schedules, quality, safety, and related project activities.
- Collaborate with the Regional Manager to develop and monitor project budgets.
- Ensure timely invoicing and collection from clients.
- Provides project management to ensure project adherence to statutory deadlines, milestones and requirements and the client contract and applicable regulations and IAAO standards.
- Establish short-term project goals and create comprehensive work plans.
- Lead status meetings, monitor progress, and ensure quality and timeliness of deliverables.
- Recommend and lead process improvements as needed.
- Ensure field and office procedures align with company policies and client contracts.
- Act as a liaison between Appraisal operations and Appraisal technology teams and other cross-departmental teams.
- Supervise pre-valuation activities for both residential/agricultural and commercial/industrial properties.
- Foster strong client relationships through effective communication and professionalism.
- Identify and resolve project risks and issues proactively.
- Prepare and submit regular project status reports to relevant stakeholders.
- Provide leadership, supervision, and training to project staff; manage hiring, coaching, and performance.
- Serve as the liaison between the project, the public, and local officials, addressing inquiries professionally.
- Maintain production records and ensure timely submission of payroll and progress reports.
- Support taxpayer communication and manage formal hearings as required.
- Identify new appraisal service opportunities and collaborate with sales to develop strategies.
- Navigate complex political environments professionally.
- Analyze trends, resolve cross-functional issues, and implement preventative measures.
- Maintain industry certifications and stay updated on IAAO standards and appraisal systems.
- Ensure adherence to company policies, including safety and ethical guidelines.
- Manage one project at a time ensuring deadlines are met.
- Build rapport, influence, and negotiate with clients, vendors, employees, management, senior management, vendors, and relevant parties such as the Appraisal technology team and other departments to achieve project goals.
- Understand and apply financial knowledge (budgets, P&L) to projects.
- Recommend and implement improvements to appraisal processes.
- Effectively communicate and train various audiences, including clients and staff.
- Possess strong organizations skills including demonstrated ability to organize prioritize and manage team members and workflow successfully to ensure timeliness on deliverables for multiple projects at the same time.
- Demonstrate strong problem-solving and analytical skills for resolving moderately complex issues.
- Competent knowledge and understanding of appraisal/tax standards, rules, and state/regulatory requirements along with proven ability to learn and pass certifications for the client’s respective state.
Qualifications
- Bachelor’s degree in Business, Mathematics, Project Management, or a related field, or equivalent work experience.
- At least 5 years of appraisal service-related experience involving the ability to perform functions for various aspects of mass appraisal (Residential/Agricultural & Commercial/Industrial), Reappraisal, new construction, Cost Market Valuations and related appraisal service functions
- Experience with TAX CAMA systems, with a preference for multiple system experience.
- SQL experience preferred.
- County/municipal government property valuation/assessment in public or private sector experience is required.
- Expertise in manipulating computer/statistical models for property valuation.
- Strong knowledge of appraisal standards, state regulations, and experience passing state certifications.
- Strong knowledge and understanding of hearing/tracking module and assessment administration
- Excellent decision making, mathematical, analytical and root cause problem-solving skills
- Strong experience with Commercial and Residential Cost Systems (i.e. Marshall Swift, Boeckh, etc.)
- Strong initiative, interpersonal, collaboration and relationship building and customer service experience involving developing professional and trusting relationships with internal and external parties such as clients, vendors, employees, management, senior management, vendors, and relevant parties
- Strong teambuilding and partnering skills involving conflict resolution, negotiating, and influencing clients to meet their needs and propose viable solutions
- Excellent planning and organizational skills with a proven track record of prioritizing and executing on multiple priorities successfully involving the ability to manage multiple projects and work streams successfully
- Strong written and oral communications including training, conveying, documenting, preparing, presenting various types of data to various audiences
- Strong people management skills involving hiring, supervising, coaching, mentoring, and developing staff
- Ability to travel up to 50-75% of the time with reliable transportation and insurance.