Applications Administrator
Description
Primary application focus will be Doclink Cloud, with integration to Dynamics 365 Finance & Operations (D365 F&O).
The applications administrator manages all aspects of designated applications within Tyler’s application environment. This includes design, architecture, availability, reliability, performance, monitoring and security of those applications. The application administrator also works with affected groups in the organization to ensure that upgrades and application changes/enhancements are tested and documented thoroughly. They are responsible for implementing updates into the test, disaster recovery, and production environments. The administrator also continually helps evaluate the current solutions to make sure they fit our business model and helps evaluate new potential solutions. This position primarily administers one core application, Doclink Cloud, with integrations into D365 F&O.
Responsibilities
Administers the applications infrastructure, user access and application deployment – taking a prominent role in implementing across the organization. Support the installation, configuration, security, operation, and maintenance (usually outside of regular business hours) of all designated applications.
First line of day to day support.
Liaise with IT Infrastructure, Networking and other groups on future strategy of platform, capacity planning, upgrades, etc.
Continually analyze, propose and adapt current business requirements and map to applications.
Develop and maintain custom reports.
Create/modify SQL scripts for data mining.
Participate in the integration process with other Cloud enterprise systems.
Qualifications
Bachelor’s degree in MIS, Computer Ccience or related field, or related years of experience
3+ years of application or IT experience
Certification in designated application preferred
Good knowledge of customer support and call center processes
Good knowledge of SQL scripting and data mining
Strong knowledge of business applications and the ability to develop and maintain custom reports, dashboards, validation rules and custom workflow
Strong analytical and problem solving skills
Strong attention to detail
Able to find root causes of problems and quickly determine efficient solutions
Can anticipate risks and mitigate in the moment
Comfortable under high-stress and exhibits poise and focus
Strong verbal and written communication skills
Excellent interpersonal skills
Effectively prioritize multiple issues and provide resolution of application functionality questions
Strong ability to learn new business applications quickly