Tyler Technologies Careers

Description

As the Executive Vice President for the State & Federal market segment. You will serve as a senior executive responsible for execution of strategic initiatives within the State & Federal Market as well as across Tyler. Reporting to, and partnering with, the President of the State & Federal Market , you will translate Tyler’s strategic vision into operational reality at the market level — ensuring the business meets revenue, profit and performance goals while building the capabilities, processes and culture to support multi-year growth. 

• Work closely with the Market Leader to translate the strategic roadmap into actionable operational plans and business-case investments.
• Support multi-year growth initiatives, emerging market strategies and go-to-market model evolution in the state and federal technology sectors.
• Ensure seamless alignment between go-to-market strategy and operations, product/engineering, sales and customer success—enabling unified execution and end-to-end customer value.
• Champion innovation, technology leverage and improvement of service-delivery models to enhance competitive differentiation and customer satisfaction.

• Ensure the delivery of annual revenue, margin and operating-profit targets for the State & Federal market segment.
• Oversee day-to-day operational performance: establish metrics, monitor outcomes, identify bottlenecks, and ensure solutions. 
• Lead operational efficiency initiatives – both One Tyler and market segment based — streamlining processes, improving productivity, and ensuring scalability of delivery. 
• Partner with finance, legal/compliance, IT and data security to ensure contracts, cost-structures and performance frameworks align with institutional goals. 

• Build, lead and scale a high-performance operations organization—recruiting top talent, developing operational leaders, and fostering a culture of accountability and continuous improvement.
• Provide coaching, oversight and strategic guidance to senior operational leaders and cross-functional teams—ensuring talent development, succession planning and effective organizational transitions.
• Promote and embed a culture aligned with Tyler’s values of Connect, Belong and Empower—ensuring teams are engaged, aligned and motivated to deliver results.

• Ensure full operational compliance with state, federal and regulatory requirements—as well as internal policies, audit standards and contract obligations. 
• Proactively identify operational and business risks, build mitigation strategies and ensure program integrity across all market engagements.
• Maintain strong governance and transparency around performance reporting, contract execution and customer commitments.

• 15+ years of senior operational leadership, preferably within public-sector technology, government services, enterprise software or systems integrator environments.
• Proven P&L ownership for large revenue streams and operating margins within complex, multi-service, multi-stakeholder organizations.
• Demonstrated success driving operational execution, process transformation and efficiency gains in a dynamic, evolving business model.
• Demonstrated experience translating strategic intent into operational roadmaps, business cases and performance-tracking frameworks that drive transformation and growth.
• Experience building and developing operational teams, driving talent development, succession planning and leadership transitions.
• Experience in development and execution of new product lines
• Strong interpersonal, communication and executive-presence skills: able to collaborate and partner effectively with senior leaders, boards, large customer/stakeholder groups and diverse teams. 
• Experience delivering software and services at the state and federal level is strongly preferred.
• Advanced degree (MBA or equivalent) preferred.