Engineer: Product

Product Support Engineer


SRCTec, LLC is currently seeking an experienced product support engineer to join our life cycle management (LCM) team in Syracuse, N.Y. SRCTec manufactures and provides technical support services for a variety of radar and sensor systems across a global commercial and defense customer base. The preferred candidate’s primary responsibility will be delivering exceptional pre- and post-sales technical support to domestic and international customers through product demonstrations and test events, product training, field support, and remote technical support, as well as repairing and maintaining business development capital assets. Candidate will be responsible for developing subject matter expertise in technical support for customers, and leading/supporting development of products in dynamic, rapidly growing business.

Responsibilities

  • Perform field training/service support at both customer and company locations (CONUS and OCONUS)
  • Work closely with customers and end users to understand and document expectation and collaborate with internal team to successfully deliver against those expectations
  • Support business development, engineering test/analysis, and internal programs through successful demonstration and test events of SRCTec product capabilities
  • Support customer operational needs with swift action, which may include last minute travel
  • Support depot repair and manufacturing activities through strong troubleshooting skills, system/sub-system analysis and circuit board to component level diagnosis
  • Support engineering, quality, configuration management and subcontracts in technical matters
  • Support proposal development to include technical requests for information (RFI)/requests for proposal (RFP) and quotes, including basis of estimates (BoE), requests for quotation (RFQ), and rough order of magnitudes (ROM)
  • Develop and document test plans, technical performance assessments, and after-action reports
  • Demonstrate a high level of professionalism and leadership within the product support engineering team

Requirements

  • Bachelor’s degree with five or more (5+) years of experience in a technical discipline, computer science, mathematics, computational mathematics, or a similar technical field (equivalent combination of education, training and experience will be considered)
  • Practical systems engineering or technician experience working with radar systems, communication-related systems, radio-frequency (RF)-based systems, navigation systems, or other complex electronics technology, and a firm understanding of transmission control protocol/internet protocol (TCP/IP) networking
  • Strong technical troubleshooting skills using a variety of test equipment including network analyzers, spectrum analyzers, signal generators, oscilloscopes, etc.
  • Ability to understand and interpret electronic schematics, electronic drawings, mechanical drawings, test and assembly instructions, and specifications and engineering documents
  • Must possess basic computer application skills including MS Office suite
  • Highly professional verbal and written communication skills and customer service aptitude
  • Experience and proven success as a technical trainer including theory, operations and maintenance
  • Demonstrated ability to develop and/or critically review technical documentation including DoD technical manuals and training curricula
  • Experienced in effectively managing projects (e.g., scope, schedule, cost)
  • Strong leadership/mentoring skills
  • Effectively able to work with cross-functional teams to achieve business objectives
  • Meet physical occupational requirements including the ability to lift, move and walk with a minimum of 40 pounds, and ability to obtain tower climbing certification
  • 25-30 percent travel (domestic and international); extended deployment type field assignments may be required
  • Able to obtain visa/passport and DoD security clearance

  • Location Syracuse, New York
  • Employment Type Full-Time Salaried
  • Experience Required 5+ Years
  • Education Required Bachelors Degree
  • Security Clearance Requirement None
  • Travel % 25