Clinical Documentation Specialist (Internal only)

Clinical Quality Chicago, Illinois


Company: Oak Street Health

Title: Documentation Specialist (Full-time)


Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers that provides higher quality health and wellness care that improves outcomes, manages medical costs, and provides an unmatched experience for adults on Medicare in medically underserved communities.  By providing holistic, comprehensive and integrated care right in our patient’s communities, we can keep our patients healthy and then reinvest cost savings in further care for those same communities and others.  Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people in Illinois, Indiana, Michigan, Pennsylvania, and Ohio.  At 40 locations, and with an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about the mission to rebuild healthcare as it should be.

For more information, visit


Role Description

The goal of this position is to support all care teams across the region in comprehensive and targeted chart reviews -- to ultimately facilitate efficient and effective medical care for our patients. In addition, this role will partner with regional leaders, particularly the Population Health Director and Senior CIS, to support daily huddle and WRV review workflow optimization. CISs are trained to be experts in structured clinical assessments, accurate and specific documentation, population health workflows, and team based care. 

We start simple: build meaningful relationships with patients and their families, then layer on resources to help our teams provide excellent care. Our facilities are all new and designed around a model of comprehensive, personalized primary care. We emphasize the use of technology to improve care quality and make life easy for our providers. We are a team of highly motivated, work hard/play hard individuals who believe in the mission of providing excellent primary care.


  • Documentation Suspecting Reviews

  • Preparation for high priority / new providers / first WRVs / targeted lists

  • Attendance at targeted WRV reviews

  • Partnership with Population Health Directors on general chart review support and strategies for region

  • Medical Records review

    • Access EMRs to identify potential suspects based on test results, etc.

    • Review EMRs to find support for suspected HCCs 

    • Identify med records requests from BB, need for supporting documentation

  • Become an expert in tracking down and leveraging external resources, such as hospital records, Blue Button, and payer data, to support retrospective and prospective accurate documentation 

  • Identify regional trends and training opportunities to support clinical documentation accuracy improvement; help lead trainings as needed

  • Support CIS training and adherence to prospective/daily HCC documentation prep

  • Other duties, as assigned

What we're looking for:

  • Ease and expertise working with multiple technical systems

  • Ability to collaborate across multiple teams and engage in multiple perspectives to work toward a common goal

  • Proven experience and ability to build relationships with Providers

  • Ability to succeed in a fast-paced, ever-changing environment 

  • Self-starter with high degree of drive, initiative, and follow through 

  • Ability to develop, plan, and implement short-and long-range goals 

  • Exceptional interpersonal, written and verbal communication skills

  • Commitment to company vision

  • Access to a vehicle daily for travel between regional center locations

  • Expert in accurate and specific documentation

  • US work authorization

  • Someone who embodies being “Oaky”. 

What it means to be OAKY:

  • Creating an unmatched patient experience

  • Driving clinical excellence

  • Taking ownership and driving for results

  • Being scrappy

  • Radiating positive energy

  • Assuming good intentions

Why Oak Street?

Oak Street Health offers our coworkers advantages that can’t be found in other clinical workplaces, including:

  • The opportunity to be part of a hyper-growth company, focused on changing the future of healthcare. 

  • Paid vacation and sick time, retirement options, as well as health, vision and dental benefits

  • Brand new, beautiful working environment

  • Opportunity to be at the forefront of a revolution in healthcare


Why does Oak Street Health offer all of these benefits? Because we know what it takes to deliver the highest level of care, and our team deserves the best resources to succeed and enjoy their work. In return, we expect the best out of co-workers.


Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to