Outreach Manager II
Company: Oak Street Health
Title: Outreach Manager
Oak Street Health is a rapidly growing company of primary care centers for adults on Medicare in medically-underserved communities where there is little to no quality healthcare. Oak Street’s care is based on an entirely new model that is based on value for its patients, not on volume of services. The company is accountable for its patients’ health, spending more than twice as long with its patients and taking on the risks and costs of their care. For more information, visit http://www.oakstreethealth.com.
Sales Managers, or Outreach Managers (OMs) here at Oak Street Health, are critical leaders in our organization. OMs are responsible for closely developing and managing a team of Outreach Executives. OMs manage a single clinic location and are responsible for Oak Street Health’s patient growth at that clinic. OMs are expected to review metrics daily, support growth initiatives, coach staff members and generally ensure the Outreach team operates smoothly and successfully.
Manage and develop a team of 4 quota-carrying Outreach Executives
Coach direct reports in sales strategy, pipeline management, opportunity management and career planning/development
Recruit, retain, and nurture your team of sales professionals with high potential and strong performance history
Provide skill training and mentoring on business account engagement and prospect engagement, including consistent and regular ride alongs with Outreach Executives
Interface and develop professional relationships with existing local businesses and prospects
Provide an unmatched experience for patients and prospects
Maintain a strong relationship between clinical staff and outreach staff within the clinic
Lead by example for your sales team
Develop both the long-term vision and strategy for the team and manage day-to-day sales team operations
Be accountable for hitting center patient acquisition targets and driving accountability within your team
Coach, mentor and guide the team in developing consultative and solution-based sales skills
Be an ambassador in the local community - building relationships with other healthcare providers, social/community organizations, and marketing partners
Remain up to date with all compliance regulations and ensure your team remains compliant according to Oak Street Health standards
Share best practices for prospect and business account engagement
Other duties as assigned
What are we looking for?
Minimum of 5 years of in a sales management role or other comparable management position
Strong computer skills, including:
Ability to create and analyze excel spreadsheets
Experience managing through a CRM system, ideally Salesforce
Analytical approach toward sales data & performance
Comfort with personal sales quota in addition to management responsibilities
Outstanding management skills with the ability to motivate a team
Strong focus on data and analytics to drive targeted activities and return on growth efforts
Excellent relationship management skills
Ability to manage competing priorities while maintaining a positive attitude
Inclination to work in a results oriented role
Willing to work some weekends
Access to reliable transportation
US work authorization
Someone who embodies being “Oaky”
What does being “Oaky” look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Why Oak Street?
Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:
Collaborative and energetic culture
Fast-paced and innovative environment
Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.