C3_Referral Coordinator

Call Center United States Oak Brook, Illinois


Company: Oak Street Health 

Title: Referral Coordinator 


Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients’ communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.

For more information, visit www.oakstreethealth.com.

Role Description:

The Third Party Request Coordinator Team is responsible for delivering excellent, high-touch assistance to our patients everyday. Referral Coordinators are responsible for managing the day to day referrals and diagnostic orders for Oak Street Health patients to see specialists outside the clinic. They interact with the clinic teams and our payer partners to ensure that patients access the care they need in a timely manner. 

Core Responsibilities:

  • Update patient information and make changes in electronic medical record platform

  • Schedule appointments within electronic medical records platform

  • Communicate referral & authorization information to patients

  • Obtain authorization (when required) for all third-party requests

  • Request medical records, submitting appropriate clinical documents to specialist offices, and upload documents into electronic medical record platform

  • Assemble information concerning patients’ clinical background and referral needs

  • Schedule specialist appointments and/or diagnostic orders, as needed

  • Manage access to and information in multiple payer portals

  • Work in multiple electronic systems, as needed

  • Other duties, as assigned

What are we looking for?

  • Flexible and positive attitude

  • Organized and able to manage competing priorities

  • Strong computer skills and basic knowledge/familiarity with Microsoft Excel

  • Strong communication and customer service skills

  • Resourcefulness in problem solving

  • Able to follow through with delegated tasks with accountability

  • Health plan or provider order entry experience helpful

  • Some knowledge of medical terminology and/or medical coding a plus

  • High level of integrity

  • Proficient PC skills

  • Bachelor's degree preferred

  • US work authorization

  • Someone who embodies being “Oaky”


What does being “Oaky” look like?

  • Radiating positive energy

  • Assuming good intentions

  • Creating an unmatched patient experience

  • Driving clinical excellence

  • Taking ownership and delivering results

  • Being scrappy


Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

  • Collaborative and energetic culture

  • Fast-paced and innovative environment

  • Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.