Customer Marketing Coordinator
The Opportunity
As the Customer Marketing Specialist, you’ll drive operational excellence and support the execution of customer advocacy, advisory and community programs. Reporting directly to the Director, Customer Marketing, you will manage a range of administrative functions to support the goals of individual programs and the customer marketing function as a whole. In this role, you will collaborate closely with all members of the team, supporting vendors, and internal and external stakeholders - receiving a broad and deep exposure to all aspects of what’s evolving to be a best-in-class customer marketing organization.
About the Team
At Nutanix, you will be joining the Customer Marketing team within the larger Corporate Marketing team, reporting to the Director, Customer Marketing. The team culture is highly collaborative, fostering an environment where innovative ideas are welcomed, and teamwork is valued. You will have the opportunity to work closely with colleagues who are passionate about harnessing the power of the voice of the customer to enable Sales and Marketing and to elevate the Nutanix brand.
Your Role
- Work directly with the Director, Customer Marketing to own various administrative tasks across all programs and to balance such work to ensure quality, timely and proper delivery.
- Work with team leads to support the daily/weekly activities of their programs and projects.
- Coordinate distribution of in-bound customer marketing reference requests to appropriate team members/program owners.
- Regularly update customer marketing documentation (e.g. trackers, customer marketing web applications) on the progress and completion of customer advocacy/customer reference work.
- Manage the amplification and content syndication workflow for all customer story content.
- Support the new sales reference program and related incentive programs.
- Work with outside vendors to coordinate Nutanix User Group event planning.
- Serve as the lead coordinator for all customer marketing activities at Nutanix’s annual customer event - .NEXT
- Serve as editor and distributor for internal Customer Marketing communications - including aggregation of content, formatting, posting on intranet/sales and marketing channels and archiving
- Maintain One Drive and program intranet site hygiene.
- Work with Customer Marketing Director to build, maintain and distribute monthly/quarterly/annual reports with metrics.
What You Will Bring
- Bachelor’s degree in business, Marketing, Communications, or a related field.
- 3+ years of marketing experience
- Excellent verbal and written communication skills; Familiarity with using AI tools for efficient writing
- A keen attention to detail
- Strong organizational skills with the ability to manage multiple projects simultaneously and collaborate with cross-functional teams.
- A growth mindset, with the ability to continuously learn, adapt, and seek innovative ways to enhance processes, marketing strategies and results
- Ability to build a trusted, collaborative relationship with the Customer Marketing Director and other key stakeholders to align on strategic goals and drive initiatives forward.
- Deep understanding of Wrike and project management tools (e.g., Wrike, Slack).
- Strong Google Docs and Microsoft Office skills, especially Microsoft Excel
- Customer Marketing experience a plus
Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.
The pay range for this position at commencement of employment is expected to be between USD $82,400 and USD $123,600 per year.
However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.
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Nutanix is an equal opportunity employer.
Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].