Customer Success Representative, Italy

Sales Barcelona, Spain Req.Num.: 29832

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Hungry, Humble, Honest, with Heart.
 
The Opportunity

Are you a results-driven professional with strong software selling skills and a passion for customer success? If so, you’ll thrive in our dynamic team at Nutanix, where you’ll have the opportunity to drive customer success, engage with innovative technology, and contribute to meaningful partnerships while enjoying a hybrid work environment in Barcelona.

 
About the Team
The customer success team at Nutanix is a dynamic and collaborative group, located in Barcelona. This team prides itself on a culture of being both hungry and humble, where members work together towards achieving shared goals, particularly in customer renewals. The team is dedicated to fostering a positive and engaging customer experience while driving retention and success within the client base. With a strong emphasis on cross-collaboration and teamwork, the mission of the customer success team is to create a steady and healthy ecosystem for customer engagement, ensuring clients derive maximum value from Nutanix's offerings.
You will report to the Customer Success Manager, who values open communication and encourages team members to take ownership of their roles. The manager's leadership style prioritizes collaboration and empowerment, fostering an environment where team members can thrive and develop their skills.
 
About the Role
    • Achieve renewal quotas on time to maintain company retention rates.
    • Engage with customers regularly for value-added progress checks.
    • Liaise with field sales representatives, channel representatives, and partners.
    • Coordinate with internal teams such as finance, sales ops, and rev ops.
    • Complete new hire training and acclimate to the company culture within the first 90 days.
    • Develop a steady and healthy ecosystem within the assigned sub-region.
    • Operate independently and become the primary contact for clients in the mapped area by the end of the first year.
    • Foster teamwork and collaboration to achieve shared renewal targets.
    What You Will Bring
     
    • 2-3 years of experience in inside sales or customer success, preferably in IT.
    • Proficiency in Italian and strong English language skills.
    • Experience with Salesforce, Slack, Tableau, and Excel for sales tracking and reporting.
    • Strong analytical skills to assess available to renew (ATR) and manage quotas.
    • Effective communication and customer engagement skills.
    • Self-starter with strong discipline and time management abilities.
    • Experience in planning and executing customer engagement strategies.
    • Ability to collaborate with cross-functional teams and stakeholders.
 
Why Nutanix?
  • Make a Real Impact: You'll be directly responsible for driving Nutanix’s Spanish customer satisfaction, retention, and growth.
  • Cutting-Edge Technology: Immerse yourself in the world of hyperconverged infrastructure and cloud solutions.
  • Collaborative Culture: Join a diverse and supportive team that values open communication and empowers its members.
  • Work-Life Balance: Enjoy a hybrid work model that offers flexibility and the benefits of in-person collaboration.

 

Work arrangement
 
This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For this role, it means coming into an office a minimum of 3 days per week. Additional team-specific guidance and norms will be provided by your manager.
 

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Nutanix is an equal opportunity employer.

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].

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