Hungry, Humble, Honest, with Heart.

 

The Opportunity

Are you a skilled developer with a strong foundation in both front-end and back-end technologies, coupled with a passion for solving complex customer issues in a collaborative environment? If so, you will thrive in our hybrid DevEx team, where you'll have the opportunity to engage with cutting-edge technologies, take on exciting challenges related to our new service provider product, and work alongside a diverse group of talented professionals committed to delivering exceptional customer support.

 

About the Team

The role will be part of the DevEx team at Nutanix, a dynamic group that operates primarily across the United States and India. The team culture emphasizes collaboration, knowledge sharing, and adaptability to efficiently handle complex customer issues. The team’s mission is to bridge the gap between the Site Reliability Engineering (SRE) team and development, ensuring customer satisfaction by swiftly addressing escalated issues and maintaining a high standard of support for the service provider product.

You will report to the Senior Engineering Manager, who fosters a collaborative and inclusive environment, encouraging team members to share their insights and expertise to resolve challenges effectively. The team operates in a hybrid setup, requiring the hire to work in the office for three days each week, balancing remote and in-office collaboration to support team dynamics and productivity.

There are no specific travel requirements for this role, as the team predominantly functions within a hybrid framework across its distributed locations. This allows the team to provide comprehensive coverage for customer inquiries without the necessity for frequent travel.

 

Your Role

• Handle and resolve customer issues escalated from the SRE team, providing timely support.
• Collaborate with component teams to diagnose and troubleshoot multi-component issues effectively.
• Maintain a strong understanding of the overall system architecture and component interactions.
• Engage in on-call support duties to ensure continuous service availability and problem resolution.
• Utilize front-end and back-end development skills to address technical challenges faced by customers.
• Participate in continuous learning and development to stay updated on system processes and technologies.
• Support the development and implementation of the new service provider product.
• Contribute to maintaining high customer satisfaction by resolving issues efficiently and accurately.

 

What You Will Bring

• 4 to 9 years of experience in software development, particularly in front-end and back-end technologies.
• Proficient with Linux operating systems and understanding system processes and interactions.
• Strong programming skills, including algorithms (e.g., array and binary search), multithreading, and synchronization concepts.
• Ability to diagnose and troubleshoot multi-component issues effectively.
• Experience in customer support or handling technical issues in a distributed environment.
• Excellent communication skills and a collaborative team-oriented mindset.
• Adaptability to learn new technologies and operational processes quickly.
• Bachelor's degree in Computer Science, Engineering, or related field is preferred.

 

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.

 

The pay range for this position at commencement of employment is expected to be between USD $143,200 and USD $285,600 per year.

However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.

 

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