With your customer centric, relationship building, and data driven approach, you will help ensure our customers are getting world class customer support by overseeing the day to day activities of our contact centers. You will drive the support teams by helping them meet their KPIs. You will be the liaison between the contact centers and Logitech.
You will excel if you can drive the teams to meeting their metrics or if there is a solid actionable plan in place, if you are able to inform stakeholders on the health of their customer care business, and if you are able to identify and execute ways to provide better customer experiences.
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors you’ll need for success at Logitech. In this role you will:
Create challenging targets for the contact centers that will result in world class customer support
Drive teams to meet their defined goals (service levels, handle times, and other customer support metrics)
Organize and report customer support health to stakeholders
Analyze data to ensure contact centers are running most efficiently and effectively.
For consideration, you must bring the following minimum skills and behaviors to our team:
Excellent written and verbal communication skills, in English
Excellent interpersonal skills to work with a diverse team from around the world
Experience working with and getting results from different teams
Excellent critical thinking and problem solving skills
Knowledge of and ability to navigate CRM platforms, such as Zendesk
Strong organizational skills
Proficient in Google Doc, Sheets, Slides
In addition, preferable skills and behaviors include:
Skilled in contact center operations
Previous management experience
Use data to make quick decisions
Responsive and communicative
4 year degree or equivalent
Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach, for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.
“All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”
If you require an accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-510-713- 4866 for assistance.