Customer Service Souderton, Pennsylvania


Position at JBS USA



POSITION:Customer Service Representative

 DEPARTMENT: Mopac Rendering

 LOCATION:Souderton, PA



We currently have an immediate opening for a Customer Service Representative in our Souderton, PA Rendering facility. The ideal candidate will work closely with our Sales, Support, Dispatch, and external customers in regards to the servicing & continued growth of our rendering accounts.


  • Ability to effectively present information and respond to questions from management, clients, customers, and the general public
  • Strong computer skills (Microsoft Word, Excel, Outlook)
  • Excellent customer service attitude and skills
  • Must have outstanding communication skills both written and verbal to manage customer transactions via phone and email
  • Must be able to set goals and reach deadlines
  • Ability to maintain strong working relationships with internal and external customers
  • Perform various clerical functions to analyze and support customer accounts
  • Must pay strong attention to detail
  • Must be able to work in a team environment



  • Process customer orders/changes according to established department policies and procedures.
  • Data entry (new accounts, cancellations, driver ticket entry, etc.)
  • Assisting customers with their questions and/or complaints regarding services
  • Follow up with customers regarding low tonnage and/or service problems
  • Assist our Sales Team by setting up accounts over the phone
  • Follow up with our customers in a timely and professional manner
  • Build a strong knowledge of MOPAC products and services
  • Perform other duties as needed and directed by management


One year of experience in a fast-paced service related position required. Bi-lingual a plus, but not required.