Position Title: Customer Service Representative

Department: Logistics

Location: Mount Pleasant, TX

Reports to: Operations Manager

Position Summary

The Customer Service Representative plays a key role in supporting logistics operations by managing customer relationships, coordinating freight activities, and ensuring service excellence. This position requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced, team-oriented environment.
 

Customer Relationship Management

• Develop and maintain positive relationships with customers via phone and email
• Communicate service issues and updates to assigned customers in designated areas
• Collaborate with Sales to identify new lanes, changing volumes, and additional business opportunities

Freight Coordination & Scheduling

• Schedule, enter, and communicate all customer delivery appointments
• Solicit freight from existing customers to match with logistics carrier partners
• Manage loads to ensure optimal equipment and driver utilization
• Communicate with logistics carriers regarding upcoming freight needs

Tracking & Communication

• Update daily check calls based on shipper requirements
• Monitor destinations, load capabilities, arrival times, driver availability, and potential transit delays
• Coordinate with customers and Sales to address needs and explore new opportunities

Carrier Procurement & Support

• Assist in carrier procurement activities to secure capacity for customer freight
• Support additional logistics and customer service functions as needed
• Perform other duties as assigned

Qualifications

• Proficient in Microsoft Office; experience with TMW and mobile communication systems preferred
• Dependable and adaptable in a fast-paced work environment
• Ability to identify and implement process improvements
• Transportation industry experience preferred
• Strong customer service, planning, and organizational skills

Education: High School Diploma or GED required.

The applicant who fills this position will be eligible for the following compensation and benefits:

• Benefits: Vision, Medical, and Dental coverage begin after 60 days of employment;
• Better Futures Program: 2 Year Community College tuition paid for you or your dependents;
• Paid Time Off: sick leave, vacation, and 6 company observed holidays;
• 401(k): company match begins after the first year of service and follows the company vesting schedule;
• Base salary range of $18-$20 per hour depending on experience

The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct a drug, alcohol, and background check for all new team members post-offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

EOE/Vets/Disability