Group HR Operations Business Partner
Description
Group HR Operations Business Partner Role Profile
Purpose of Role
The HR Operations Business Partner plays a critical role in delivering operational HR excellence within a fast-paced, private equity-backed education environment. This role provides daily operational support to the Head of HR and Workforce Planning and serves as the key HR point of contact for the ISP Central team. Working across HR systems, employee experience and business partnering, the role ensures scalable, compliant, and high-impact HR service delivery aligned with rapid organisational growth and change.
ISP Principles
Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.
Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.
Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.
Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.
Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.
Group HR Operations Business Partner Key Responsibilities
Operational Support to Head of HR and Workforce Planning
- Provide responsive, day-to-day operational support to the Head of HR and Workforce Planning, ensuring the smooth execution of core HR processes including onboarding, employee lifecycle changes, performance management and policy implementation.
- Support HR initiatives tied to workforce growth, due diligence, integration and optimisation across the whole group.
Business Partnering
- Act as the dedicated HR Business Partner for the ISP Central team, ensuring a seamless employee experience across functions.
- Advise and coach line managers on HR policies, employee relations, performance management and best practice approaches to people leadership.
- Collaborate closely with Shared Services and HR Centres of Expertise (CoEs) to support consistent and scalable HR operations.
HR Systems and Processes
- Champion the effective use of Workday across the ISP Central team to support efficient and optimised HR operations.
- Support with the identify and implementation of improvements ensuring scalability and alignment with our rapid expansion and evolving needs.
Cross-functional Collaboration
- Partner with the Workday SME team to align operational HR systems, including HCM, talent, compensation & benefits and onboarding with broader workforce planning, experience and engagement strategies.
- Contribute to system improvements, data quality initiatives and post-acquisition HR readiness.
Employee Experience
- Ensure HR processes are simple, intuitive, and compliant, contributing positively to the employee experience across multiple regions and cultures.
- Continuously assess service delivery and identify improvements that support employee satisfaction and retention in a dynamic, education-focused organization.
Key Skills
- Human Resources operations
- HR business partnering
- Human Resources training
- Workday software
- Process improvements
- Human Resources (HR) technology
- Mergers and Acquisitions (M&A) support
- Employee experience
- Talent management
- Coaching
- HR legal compliance
- Cross-functional teamwork
- Stakeholder collaboration
- Analytical thinking
- Adaptability
Qualifications and experience
- Bachelor’s degree in Human Resources or equivalent HR apprenticeship or qualification
- 5 years of HR experience, ideally in a private equity-backed, high-growth, or multi-site organisation
- Proven track record in HR operations and HR business partnering, preferably within a service sector
- Strong hands-on experience with Workday
- Understanding of global HR compliance considerations and employee lifecycle management
- Experience supporting M&A, integrations, or advising on HR processes in fast-changing environments is highly desirable
ISP Commitment to Safeguarding Principles
ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.
ISP Commitment to Diversity, Equity, Inclusion, and Belonging
ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.