Description

ISP Administrative Executive Role Profile

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

Purpose of Role

ISP Administrative Executive Key Responsibilities 

1. Reception

• Receive and answer incoming calls.
• Greet/welcome clients/visitors in a friendly, courteous and pleasant manner, refer them to relevant staff.
• Transfer messages, receive and circulate mails/documents to concerned staff (academic).
• Maintain the tidiness and cleanliness of front desk and make sure it is under supervision at all the time.

2. Administration

2. 1 General Admin

-      Provide effective and efficient communication with Parents; answer inquiries and deal with issues related the registration of school services (bus, catering, insurance), EAL, VAL, After School Activities.

• Check and follow up with issues related to student attendance/late arrival/early pick-up.
• Coordinate with the process of issuing, activating & deactivating Parent’s card & Student’s card.
• Follow up with Parents to collect required supporting documents.

Transportation service 

• Co-ordinate with bus drivers/vendors for bus route, pick-up/drop-off time and keep Parents informed of the arrangement.
• Deal with Parents for matters related to bus arrangement (including student absence from school bus and keep teachers informed accordingly).
• Monitor the daily quality of the service (pick-up/drop-off time/schedule, cover drivers/monitors - align with safeguarding policy).
• Monitor the bus service checklist -> send to related personnels for co-operation.
• Monitor bus conditions and report to immediate supervisor for any bus related matters.

2.3. PA&H Insurance Management

• Communicate with Parents for matters related to health insurance (MIC & BH YTBB) (including service registration/withdrawal,   claim procedure, …).
• Co-ordinate with MIC/School Nurse for insurance registration/withdrawal, claim procedure.
• Deliver MIC cards to parents and log signature for receipt.

2.4. iSAMS Management

• Student Manager: Enrolling applicants; managing student data; creating student code, student QR code.
• Registration Manager: Checking/updating attendance, running attendance reports.
• Parent Portal: Emailing Parent Portal Account Mannual to new parents; Support Parents on using Parent Portal Account; Uploading Forms, Menus, School Calendar, and Parent Handbook … regularly;

2.5. Others

• Contact Parents in emergency case (sickness, accident, behavior issues).
• Co-ordinate with other support staff to deal with arising issues.
• Undertake other tasks as and when assigned by line manager and school leaders.

Qualification & Experience:

• Bachelor's Degree.
• At least 02 years working experience as Admin, especially in Education Industry
• Fluency in English

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history. 

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.