Account Director

Job ID 2024-7504

Account Management Bensalem, Pennsylvania Newark, New Jersey

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Description

Position at WebMD

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Position Summary:
The MedscapeLIVE! Account Director will be responsible for building and managing client relationships, collaborating with multidisciplinary teams across the organization, and enabling flawless event execution. The applicant should be a highly organized individual with the ability to prioritize and excel in a deadline-driven environment. The applicant should also have excellent problem-solving skills, critical-thinking, conflict resolution, and be adept at distilling issues and providing real-time guidance to team members. The applicant should have a background in pharmaceutical marketing and use that background to guide strategic account decisions and client interactions. 

 

What You’ll Do:
  • Responsible for managing and overseeing multiple projects, deadlines, and clients for one large priority account. This requires focused attention to detail, team leadership, concise communication, and a sense of urgency
  • Proficiency in navigating a matrix organization, collaborating with multidisciplinary project teams, meeting client and management expectations, and ensuring projects remain on target and within agreed-upon parameters
  • Become a subject matter expert on the live event products to discuss strategy and best practices with clients  
  • Work closely with the sales team for new opportunities and understand all nuances of the project to relay to the execution team in a timely manner with defined next steps/deliverables
  • Schedule and conduct kick-off, interim, and post-event meetings for each project, and provide ongoing updates to client and team as required on each initiative to ensure successful management and completion
  • First point of escalation for internal teams for ongoing workflow questions and client issues. Work closely with leadership team to address concerns and proactively problem solve 
  • Serve as a collaborative partner to consistently provide value and expertise from project inception to execution and minimize our exposure and risk to successful, on-time delivery of all projects
  • Responsible for own workload but also manage one direct report, ultimately responsible for their work as well 
  • Establish a comprehensive project tracking report to share with clients on the status of their live/virtual events
  • Overall ownership of client project success and execution 
  • Onsite presence as needed for in-studio broadcasts

 

Who You Are:
  • Comfortable in a highly deadline-driven environment, and able to pivot quickly between tasks and adapt to rapidly shifting priorities
  • Organized, detail-oriented, clear communicator, and a problem-solver 
  • Independently motivated but able to foster a positive team dynamic 
  • Maintains a consistent view of overall account timelines and needs, while understanding specific project nuances 
  • Thrives in an account leadership role
  • Has the ability to work overtime or travel, as needed

 

Qualifications:
  • Bachelor Degree required
  • Minimum five years of account management experience required; within the healthcare environment or medical education environment strongly preferred
  • Prior experience in executing live or virtual events, ranging from small to midsize programs with a focus on pharmaceutical, non-accredited, promo events
  • Experience in an external client-facing environment 
  • Highly professional, ability to work independently, and easy rapport in building collaborative work relationships
  • Outstanding time management and organizational skills and possess an eye for details
  • Ability to provide creative solutions independently or within a team dynamic as issues arise   
  • Excellent verbal communication, writing, and grammar skills
  • Ability to work extended hours to meet clients’ business needs, if needed. Travel may be required 
  • Experience with Medical Legal Regulatory (MLR) preferred
  • Prior working experience in Workfront is a plus
  • Technical knowledge in virtual and streaming platforms is a plus

 

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