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Office Experience Manager

Miami, FL
Req ID: 8743


Position at VMLY&R

About Us: VMLY&R

VMLY&R is a global brand and customer experience agency that harnesses creativity, technology, and culture to create connected brands. But what does that mean? It means we're a creative agency that is built on the promise of collaboration and human connection. Creating connected brands isn't just what we do — it's what we're known for and who we are. We empower our clients to excel at the intersection of "brand" and "customer experience," starting with simple goals: Create work that becomes part of people's lives; promote value for our clients; and, in the best of cases, help the world.

We're committed to building a united global network of creators and thinkers, regardless of their age, race, skin color, religion, disability, sexual orientation, gender identity or expression. With over 12,000 employees across the globe, our influence is made stronger by applying our collective experiences to tell stories that not only sell products and experiences, but also guarantee positive representations of all communities.

Our unique culture is rooted in a great deal of care for you and your success. Above all else, we are committed to strengthening your experience by ensuring your inner potential continues to be discovered.

We also offer about a dozen employee resource groups (ERGs) that allow you to tap into your personal identities, interests and passions. Our ERGs celebrate ethnic diversity, life as a working parent or caregiver, neurodiversity, the LGBTQ+ community, wellbeing, and more. Regardless of your interests, there is no shortage of opportunities to get involved, so tap into our global network and find where you can make your ideas come to life.

Where you shine

The Office Experience Manager is responsible for creating a positive, welcoming and vibrant Office Experience for the Employee Community and Company Guests. The Office Experience Manager is expected to be on-premise Monday through Friday during normal office hours. He/she will report to both the local Employee Experience/HR Director and local Office Lead.

What your success will look like

  • Administrative
    • Acts as the “face” of the office for callers, clients, and guests as the Front Desk Administrator
    • Ensures the office is fully stocked with supplies, snacks, coffee and other beverages
    • Plans, orders and oversees group lunches and other weekly office events
    • Maintains office design, furniture inventory, and appearance to create the best environment for employees and visiting clients
    • Manages local building management relationships in partnership with the local WPP liaison while ensuring facilities are clean, in good working order and up to code
    • Tracks and manages the office entertainment budget
    • Supports the Miami Leadership Team (MLT) on an as needed basis to book travel and complete expense reports
  • Culture Creator
    • Leads, plans and manages the Tuesday Morning Meetings including sourcing the content, crafting the agenda and coordinating all aspects of the meeting
    • Serves as the local culture champion by crafting and executing a monthly calendar of local events for the employee community with the support from the receptionist
    • Liaises with the central Marketing and Communication team in KC to synchronize local market extensions of network-wide events such as Foundation Day, the Annual Meeting, and Going Places
    • Conducts weekly check-in calls with the central Marketing and Communications team
    • Tracks and manages the Ministry of Fun budget
  • Office Comms
    • Responsible for the all-agency weekly TMM e-mail recaps
    • Ensures the Miami AMP page is always current
    • Provides daily/weekly announcements via e-mail and in the local office MS Teams chat of upcoming events and office occurrences

Who you are and what you bring

  • Requirements
    • At least three years of relevant office management experience
    • Experience managing a direct report
    • Ability to handle multiple projects and adjust in real time to competing demands and deadlines to support numerous people
    • Excellent command of Microsoft Word, Excel, and PowerPoint
    • Excellent verbal and written communication skills
    • Ability to resolve potential needs and issues independently and proactively
  • Qualities
    • Professional with a High Sense of Accountability and Responsibility
    • Organized and Detail-Oriented with a Bias for Action
    • Resourceful and Self-Motivated
    • Wants to Create Magic and Have Fun

Our Benefits

As the world leader in communications services, we rely on the creativity of our people to deliver the best work for our clients. In return, we invest in our employees by offering them a diverse suite of benefits from best-in-class carriers, with enough choice and flexibility to keep them and their families healthy and happy today and tomorrow.

  • Corporate gift matching program
  • Paid time off for volunteering
  • Paid parental leave
  • Ranked No. 1 in advertising for our adoption assistance program
  • Corporate discounts
  • VMLY&R Diversity, Equity, and Inclusion (DEI) team, which guides, celebrates, and promotes cultural literacy; increases employee engagement; recruits and retains a diverse workforce; and builds internal opportunities for people to learn and grow.

VMLY&R is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal. VMLY&R is a M/F Disabled and Vet EEO/AA Employer.


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