Description

Who we are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. 

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. 

Where you shine

The Director, Client Engagement ensures all aspects of the day-to-day VMLY&R health/client interaction delivers ultimate value to both parties. In this role, they collaborate with senior clients to understand their business landscape, develop strategies to meet key objectives, and activate the agency team to deliver upon them. The Director, Client Engagement also mines new, organic business opportunities with existing clients through building relationships with industry partners and the client’s organization. Director, Client Engagement work with the cross-functional team, guiding and directing teams to foster a culture of growth and development. In this role, you are responsible for all areas of client delivery, VMLY&R CE Health team, and client relationship in Pharma. 

What your success will look like

• Development of long-term account success and growth by building, maintaining, and growing senior level client relationships
• Works with strategy to transform knowledge of client business objectives, internal and competitive opportunities, and customer insights into actionable marketing communications strategies and tactics
• Is the resident expert on the clients’ business and industry
• Contributes to agency new business efforts
• Regularly informs group account director, client engagement on business status, including escalation as needed
• Financial responsibilities include review and sign-off of monthly billing and forecasting, client management or escalation of billing as needed
• Responsible for active professional development of direct reports
• Cultivate capability of both the cross-functional client team and CE department
• Strong presentation development skills
• Comfortable working in and leading integrated agency relationships
• Ability to lead integration efforts across multi-channel engagements
• Detail-oriented with strong communication and presentation skills

Who you are and what you bring

• 8+ years of relevant client or agency experience (digital marketing and/or managing the design and development of websites)
• Previous experience working with a pharmaceutical or health client
• Thorough knowledge of health communications and possess ability to navigate associated processes
• Experience with marketing (traditional and/or digital) focusing on multi-channel campaign development and strategy
• Familiarity with all facets of interactive campaign and macro strategy development

The base salary for this position at the time of this posting may range from $75,000 to $180,000. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click here for more details. 

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction. 

VML is a WPP . For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.  

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