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Senior Account Manager

Client Services
Kansas City, MO
Req ID: 10138


Position at VMLY&R

Who we are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. 

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. 

Senior Account Managers work directly with client and agency teams to develop strategic solutions and lead the go to market activity. The idea is that someone looking at a Sr. AM role wants entry-level strategic experiences. 

The Senior Account Manager position begins the transition into strategic planning within the Client Engagement department. Many of the job responsibilities are consistent with an Account Manager role and must be upheld; however, this position manages multiple relationships with the clients, leads/develops initial strategic input and sets expectations for project delivery. 

Additionally, a Senior Account Manager is responsible for overseeing and leading effective relationships across agency departments and industry relationships. The Senior Account Manager should interact with clients and internal partners as both an effective project manager and strategic partner who helps clarify and develop project objectives, identify challenges, and guides the creation of strategies and metrics for success. This person will be responsible for both leading small to medium-sized projects and acting as day-to-day support on larger strategic projects. 

The successful candidate will also ensure that relevant information across groups (client-side, Technology, User Experience, Creative, Project Management) is communicated and translated into specific actions. The Senior Account Manager should demonstrate an understanding of the client’s business (objectives, risks and strategies) and its marketing goals, applying them to strategic direction for projects. Risks and dependencies will be communicated to the internal team and the client as necessary. 

Senior Account Managers must identify opportunities for incremental growth. They should have a get-it-done mentality because a key component of this role is translating strategy to execution and being ultra-responsive. Working directly with the Supervisor or Account Director, they are responsible for ensuring success across all functional teams and overall client delivery. Financial responsibilities include tracking billing and expenses for the jobs and accounts managed. Candidates must be prepared for a fast-paced environment and be comfortable making decisions. 


  • Ensuring Operational Excellence on the accounts managed.
  • Maintains and grows knowledge of clients’ business and industry.
  • Keeps team apprised of competitive activity.
  • Directs team relative to clients’ business goals and objectives to inform projects.
  • Focus is on client projects or brands, directing execution of projects (80%) and mining new opportunities (20%).
    • Day-to-day client contact
    • Directs team in execution of project deliverables
    • Proactive thought leadership around areas of interest and new opportunities
    • MIP plan for brand/s managed
  • Participates in key client meetings:
    • Status meetings
    • Brand/Project briefings
    • Agency day meetings
    • Cross-agency partner meetings
    • Presentations of VMLY&R work
  • Financial management responsibilities include reviewing SOWs, projections and billing for brands managed, review monthly billing spreadsheets with clients.
  • Regularly meets with and informs Supervisor and/or Director on status of projects.

Required Skills

  • Is able to work effectively with a variety of internal disciplines and business groups, including Client Engagement, Creative and Product Development teams.
  • Detail-oriented, a strong communicator and an effective presenter with skills necessary to develop effective presentations.
  • Team player with strong intrapersonal and organizational skills.
  • Is able to think and operate with strategic orientation in addition to task/project management.
  • Has detailed knowledge of the digital industry, emerging trends and innovation.
  • Is able to lead cross-functional teams and participate in and navigate cross-agency collaboration.
  • Manages up and knows when to escalate internal and/or client concerns.
  • Familiarity with ecommerce and online advertising is a plus.
  • Is able to help mentor and support career development of team members.

Required Experience

  • Bachelor’s degree or equivalent in a related field.
  • Three to six years of agency and/or client-side experience managing large-scale marketing projects.
  • Interactive marketing experience is necessary.

The base salary for this position at the time of this posting may range from $60,000 to $140,000. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click here for more details. 

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction. 

VML is a WPP . For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.  

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