Transdev Careers

Description

• $27.51 - $32.01
• Starting pay $27.51 with progression to $32.01 over 3 years.

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

• Serve as a primary customer contact for TriMet LIFT riders, caregivers, and stakeholders.
• Perform Reservationist duties while supporting customer service resolution, complaint intake, incident escalation, and coordination with Dispatch, Safety, leadership, and TriMet.
• Handle high-volume inbound calls professionally, using empathy and approved de-escalation techniques.
• Book, modify, and cancel trips in compliance with ADA requirements, service policies, and operational guidelines.
• Receive, document, and resolve customer complaints and service issues; escalate safety, ADA, or high-risk concerns as appropriate.
• Serve as an initial point of contact for urgent, incident-related, or emergency calls and route information per protocol.
• Coordinate with TriMet and internal departments to support timely issue resolution.
• Maintain accurate documentation, data integrity, and confidentiality across all systems.
• Apply sound judgment, professionalism, and accountability while balancing customer needs with program rules.
• Comprehensive understanding of policies and procedures
• Meet or exceed established performance requirements.
• Other duties as required.

• High school diploma or GED.
• One year of customer service, call center, reservations, or transit operations experience preferred.
• Experience handling escalated or complaint-driven interactions preferred.
• Minimum typing speed of 35 WPM.
• Ability to work rotating shifts, weekends, and holidays.
• Ability to pass required background screening and maintain confidentiality.
• Ability to read, comprehend and understand maps and navigational data.
• Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases, and routes.
• Ability to communicate clearly and concisely both verbally and in writing including working with individuals with disabilities or other communication challenges.
• Excellent computer skills and ability to learn advanced computer aided scheduling systems.
• Basic math, writing, and computer skills.
• Ability to communicate via telephone with clear speech and a pleasant phone manner.
• Bilingual preferred.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. 

• Must submit to drug testing and a background check.
• Must be eligible to work in the U.S.

• Must be able to work shifts or flexible work schedules as needed.
• 100% of work is accomplished indoors and in air-conditioned or well-ventilated facilities.
• Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer.
• Must be able to work in a high-volume work environment near and around others talking in person or on the phone.
• Using a headset with a microphone is required.
• This job is 100% onsite.
• Travel Requirements are less than 1% for occasional meetings.

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.