BOC General Manager
Description
BOC General Manager
The BOC General Manager is responsible for overseeing the daily operations of the Bus Operations Control (BOC) department, ensuring efficient and effective dispatching of transit services. This role manages 3 BOC Managers and 12 Shift Supervisors to ensure proper coordination of fixed-route services, adherence to service schedules, and compliance with all safety and operational policies. In addition, the BOC General Manager plays a key leadership role in maintaining communication between operations, maintenance, safety, and customer service teams to provide a seamless and high-quality transit experience. The BOC General Manager provides a proactive management approach and will have overall responsibility of operations, including the delivery of safe and reliable service, employee oversight, management of contract assets, risk management, client and customer satisfaction, and financial performance.
Transdev is proud to offer:
- Competitive compensation package of minimum $130,000 – maximum $162,000
Benefits include:
- Vacation: minimum of two (2) weeks
- Sick days: 5 days
- Holidays: 12 days; 8 standard and 4 floating
- Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, and voluntary long-term disability.
Responsibilities
- Proven relationship builder with employees, the client, union partners, and the community
- According to the contract, sets commercial and operational strategic direction for the business unit team and leads the management team and employee workforce to achieve corporate/property safety goals, service performance, and financial objectives
- Responsible for identifying and developing business growth opportunities
- Responsible for optimizing the return on assets deployed within the business, including vehicle scheduling, maintenance, and performance management
- Responsible for identifying and analyzing KPIs to maintain positive results
- Ensures services are provided within budget and action plans are developed and implemented to improve operational efficiencies
- Responsible for determining and delivering the business unit budget
- Ensures compliance with state and federal regulations and compliance with Transdev corporate safety standards
- Responsible for all staff management, development, and training in liaison with the corporate team as appropriate
- Ensures effective environmental compliance and sustainability management
- Provides complete and accurate data collection, compilation, analysis, and reporting
- Other duties as required
Education
- Bachelor’s degree in transportation, logistics, business administration, or a related field preferred; equivalent experience in transit operations or relevant education obtained through alternative methods will be considered
- Experience in Business Administration, Logistics, Transportation, or related field, or equivalent business experience preferred
Field and years of experience required
- Minimum of 5 years as a successful General Manager of a project of a similar size and scope preferred, or proven ability to grow and adapt quickly, with proven performance and expertise providing high-quality service to the community
- At least 5 years of experience managing a fleet of 500 or more fixed route or paratransit buses
- Labor relations experience
Skills and Knowledge Required
- Strong knowledge of dispatch operations, transit scheduling, and service planning
- Familiarity with transit-specific technologies such as CAD/AVL, scheduling software, and radio communication systems.
- Thorough knowledge of ordinances and regulations underlying the transit operation
- Ability to build solid and maintain strong working relationships with clients
- Ability to manage cost control and financial budget
- Working knowledge and proficiency with Microsoft Office Suite
- Understanding technology, apps, Wi-Fi, and understanding of transportation technology
- Strong written and oral communication skills; excellent presentation skills; ability to influence people at all levels of the organization
- Ability to organize and perform work efficiently, strong attention to details Ability to work effectively with union partners, including labor grievances, and negotiations
- Ability to work effectively with union partners, including labor grievances and negotiations
- Travel requirement: <10%
Physical Requirements
- Must be able to work shifts or flexible work schedules as needed
- 100% of work is accomplished indoors and in an air-conditioned or well-ventilated facility
- Work is conducted in an office or in a cubicle space equipped with a telephone and
- computer
- The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected]
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
- Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
- Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev
U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
