Director of Business Solution
Description
Overview of Position:
Responsible for implementations of new application software and other technology solutions for transit locations throughout the US and managing the application support team and Mobi support group.
This position will oversee SOP development and training of industry specific Transdev managed applications including Ecolane, Passio, Peak Transit, Rideco, Spare, Trapeze, VDS/Mobi. Works with the VP of Operational Performance to provide onsite and remote operational support and direction for both existing and new startup locations.
Advises our operations personnel and management on how to use software, how to change business processes and ultimately how to maximize the value of our application systems and associated investments.
Takes “ownership” in continuous improvement and on-going efforts to ensure departmental staff are proficient at implementing, supporting, and training the various application systems the department supports. Recommend changes to the global product and roll-out planning for new versions.
Transdev is proud to offer:
- Competitive compensation package of minimum $160,000 – maximum $199,000
Benefits include:
- Vacation: minimum of two (2) weeks
- Sick days: 5 days
- Holidays: 12 days; 8 standard and 4 floating
- Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities
- Manage and lead the Business Solutions support team, providing guidance, mentorship and support. Hire, train, and manage the team and their performance through regular 1:1 discussions, prioritization of work, and delivery of effective feedback.
- Provide operational insight and integration of software to improve business processes and practices to improve performance and profitability at the locational level.
- Provide requirements for product changes to improve efficiency.
- Analyzes data for continued improvement of software application using SQL queries and generating reports within MS Report services.
- Work closely with the Vice President of Business Solutions to establish departmental goals and objectives.
- Fiscal responsibilities of managing department budget and approving expenses.
- Other duties as assigned.
Education, Licensing, and Certifications
- Bachelor’s degree or equivalent direct job experience.
- Must have knowledge of transit operations; fixed route, paratransit, rail, taxi, etc.
Experience
- Minimum 10 years of work experience
- At least 4 years of management/supervisory experience, including a minimum 2 years supervising management-level direct reports.
- 5 to 7 years of transportation experience.
- Experience required in large project management and systems implementations.
- Experience managing and implementing Transportation Management Systems (Trapeze, Ecolane, Spare, Clever Devices, etc.)
- Experience required in conducting classroom training.
Skills and Knowledge
Required
- Strong organizational skills.
- Strong written and verbal communication skills.
- Analytical problem-solving skills, along with the ability to solve problems in a practical and pragmatic manner.
- Report writing, including tools such as SQL, Power BI, Excel and/or other report/analysis tools.
- Ability to work efficiently and accurately with little direct supervision.
- Proficient knowledge and skill required with Windows operating system and MS office programs.
Preferred
- Experience managing and implementing Mobi and VDS.
Office Location and Travel:
- Office Location – Remote.
- 50% travel to company and client locations required.
- Must be able to work shifts or flexible work schedules as needed, including evenings, overnights, weekends, and holidays.
Pre-Employment Requirements:
- Drug testing and background check
- Testing related to job requirements
Physical Requirements:
- Ability to travel independently as needed
- Work flexible work shifts, including sometimes nights, weekends, holidays, etc.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
- Be eligible to work the United States without requiring sponsorship now or in the future (if based in the US).
- Successfully pass a pre-employment drug screen.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants: Please Click Here for CA Employee Privacy Policy.
