Description

• Building and maintaining a high performing A&H and Life team who can respond to changing business demands, volume changes, and international business requirements.
• Ensuring compliance with and adherence to Lloyd’s RIO Principles and effectively managing outcomes that meet Lloyd’s expectations from an operational and technical claims perspective
• Lead due diligence efforts for global MGA and Program claims programs, which could involve vetting a TPA’s ability to handle claims effectively.
• Manage broker, client requests and complaints through your team from a diverse set of external stakeholders
• Lead technical audits and work with operational resources to track and manage the volume of reviews needed to support internal and external stakeholders
• Assist with TPA and DCA contracting for MGAs and Programs for the A&H and Life team.
• Help forecast staffing needs based on business plans and build out a best-in-class claims team
• Support a global approach with your team so coverage and technical assistance is prioritized and available to internal and external business stakeholders
• Leading, mentoring and engaging a virtual and in-person team
• Actively participate in efforts to acquire and develop talent 

• Understanding of A&H technical claim handling nuances internationally

• Significant A&H and Life claims handing leadership experience  
• The ability to make good decisions within the confines of accepted claims turnaround practice. 
• The ability to analyze claims data and use data to inform strategic decisions at both an individual claim and portfolio level. 
• Excellent written and verbal communication skills. 
• The ability to represent the company (and its clients) effectively and professionally within the market.