Hungry, Humble, Honest, with Heart.

The Opportunity

Nutanix is a global leader in cloud software and a pioneer in 
hyperconverged infrastructure solutions, making computing invisible 
anywhere. We are excited to bring in a new wave of talented Technical 
Support Engineers into our company! If you are someone that: loves 
technology and innovation; have a customer-first mindset; has an 
eagerness to learn and wants to enhance your skillset in our leading 
Hyperconverged Infrastructure (HCI) technology and Hybrid-Cloud 
solutions, come be part of the family and help us provide our customers 
with an exceptional support experience. 

About the Team

Here at Nutanix we drive the success of our customers through passion 
and teamwork, ensuring quick response times and unparalleled 
customer satisfaction; our 90/100 NPS score is a testament to such 
objective. Our diverse, multicultural team of top-notch engineers act as 
our customers champions, working closely with Engineering, Field, and 
Sales teams. Our teams love to have constant learning opportunities and
aim to become experts in Virtualization, Networking and Storage. 
You will report to the Worldwide Support Manager who is dedicated to 
fostering a positive work environment and providing the necessary 
guidance and resources for your success. 
We are a fully hybrid team based in Kent Street, Sydney. We operate 2 
days from the office and meet up as a full team to reconnect, share 
ideas and to socialize outside of working hours! We organize our 
working shifts and aim towards the appropriate work-life balance for all 
our team members. 

Your Role

• Troubleshoot, debug, and diagnose customer issues encountered 
  in the field.
• Improve the serviceability of the product by testing new features 
  and developing tools to scale our field deployment and auto-support infrastructure.
• Provide analysis of our existing customer base to avoid and 
  minimize risks in the field.
• Define and lead changes to our product with our development 
  engineering team based on feedback from customers and field 
  implementations.
• Work with technology partners (e.g. VMware, Citrix, Microsoft) to 
  resolve issues and push improvements in our ecosystem.
• Develop and work on internal and external knowledge bases.
• Provide support on weekdays and also off hours on an as-needed 
  and scheduled rotational basis.
• Be a champion for our customers. Go above and beyond to 
  support their business and use of the Nutanix stack.

What You Will Bring

• Proven work experience in troubleshooting at least two of the 
  following: Virtualization (preferably VMware ESXi), Networking 
  (preferably layer 2/3), Linux Systems (preferably CLI 
  administration), Storage Analysis
• Experience supporting external customers and a customer first 
  mindset.
• Multilingual (Korean / Mandarin) will be highly regarded
• Passion and ability to learn new things

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