ServiceNow Solutions Administrator

Human Resources Belgrade, Serbia Req.Num.: 30992

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Hungry, Humble, Honest, with Heart.
 
 
The Opportunity
 
We are seeking an experienced and dedicated ServiceNow Solutions Administrator with comprehensive knowledge of HR Service Delivery (HRSD) to join our dynamic team.
  • Collaborate with cross-functional teams to develop and deliver ServiceNow HRSD solutions to meet business needs
  • Build relationships with key stakeholders to ensure alignment and support for new functionality delivered through projects and initiatives
 
 
About the Team
 
The ServiceNow Solutions Admin will be a part of the People Technology team at Nutanix. This team is responsible for delivering technology program/project initiatives that align with the overall HR vision and strategy. We also provide run-the-business support across HR for any technology needs. 
 
 
Our Mission
 
Drive Delightful Employee experience by providing Agile & Simplified Technology Solutions through Data-Driven Innovation
 
 
Your Role
 
  • Provide expert guidance and support to clients in optimizing their business processes using the ServiceNow HRSD platform
  • Support ServiceNow HRSD modules including Case Management, Knowledge Management, HR Agent Workspace, Employee Center Pro, Manager Hub, Performance/Platform Analytics and Reporting, integrations, etc. 
  • Work closely with the IT ServiceNow Architect, to identify ways to reduce implementation efforts and increase productivity
  • Build trusting relationships with project stakeholders and guide them to adoption of the best solutions
  • Lead effective communication between technical teams and stakeholders
  • Design, develop, troubleshoot, debug, and deploy technical solutions
  • Manage enhancement requests, projects, configuration, workflow management, release management, system maintenance, testing, etc.
  • Remain current with industry trends and product innovations to advise, advocate, and implement solutions
 
What You Will Bring
 
  • Bachelors/Master’s degree in Computer Science, Information Systems, Business  Administration, or a related field
  • At least 5+ years of experience in ServiceNow HRSD support
  • 2+ years of experience with ServiceNow Employee Center Pro and Manager Hub
  • 5+ years of varied experience in the HR domain (HR Operations or Services, HRIT, HRBP/HRG, etc.)
  • Proven ability to gather business requirements and translate them into functional and technical solutions
  • Excellent communication skills, with the ability to effectively collaborate with technical and non-technical stakeholders at all levels of an organization
  • Proven ability to work both independently to provide solutions to the stakeholders and as part of a team to accomplish tasks
  • Proven ability to maintain focus and work effectively at multiple demands
  • Excellent detailed and time management skills
  • Strong stakeholder relationship building skills
  • Strong project management skills
 
Desired Skills: 
 
  • Knowledge and experience in ServiceNow Performance/Platform Analytics and Reporting, and supporting ServiceNow development and integrations
  • Experience in business process consulting and process improvement projects
 
Work Arrangement
 
Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.
 

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Nutanix is an equal opportunity employer.

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].

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