Hungry, Humble, Honest, with Heart.

The Opportunity

Are you a seasoned HR professional with strong leadership skills, a knack for managing global teams, and a passion for delivering exceptional employee support? If so, you’ll thrive in our new Manager of Global People Services role, where you'll have the opportunity to shape a dynamic team, drive impactful HR initiatives, and collaborate with stakeholders to enhance service delivery in a hybrid work environment.

About the Team

The role will be part of the Global People Services team, located in Belgrade, Serbia. This team is dedicated to providing high-quality support and services to employees and stakeholders across Nutanix's global operations. The culture within the team emphasizes collaboration, empathy, and a strong employee-centric approach, with a mission to enhance employee satisfaction and streamline HR processes through innovative solutions and technology. The Global People Services team works closely with various Centers of Excellence (COEs) to ensure effective service delivery and continuous improvement in HR operations.

You will report to the Manager of Global People Services, who prioritizes coaching and mentoring team members while providing constructive feedback. The manager fosters an inclusive atmosphere where team members feel valued and supported. This role operates in a hybrid work setup, requiring you to be in the office on designated days to facilitate teamwork and collaboration, although the specific days are to be confirmed.

This role does not require any travel, allowing you to focus on managing and supporting your global team and ensuring the efficient delivery of HR services.

Your Role

• Manage a global team focused on tier one support within Global People Services.
• Assess and monitor team performance against scoped SLAs and KPIs.
• Engage with stakeholders, including COE leaders, to ensure effective service delivery.
• Collaborate with the technology team to optimize HR tools and systems.
• Conduct regular team meetings and one-on-ones to maintain team connection and morale.
• Analyze daily metrics and performance data to identify areas for improvement.
• Foster an employee-centric approach in service delivery and new service offerings.
• Shape and define the role's responsibilities and objectives during its inaugural year.

What You Will Bring

• Minimum of five years of experience, with two to three years in a leadership capacity.
• Strong background in HR technology, specifically with ServiceNow and Workday.
• Proven experience managing global teams and direct people management.
• SLA-driven mindset with the ability to assess performance against scoped SLAs and KPIs.
• Excellent stakeholder engagement skills and ability to build collaborative relationships.
• Strong coaching and mentoring abilities, demonstrating empathy towards team members.
• Comfortable navigating change and ambiguity in a fast-paced environment.
• Ability to articulate trends and themes from team sentiment for effective team development.

 

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.

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